Business Process Analyst

Profile

Position Summary

The Business Process Analyst is responsible for evaluating, designing, executing, and monitoring business processes that drive operational excellence. This role is responsible for working with internal and external stakeholders, will be accountable for identifying current and future state business objectives that are designed in a controlled manner that is well planned and documented.

Primary Responsibilities

Lead meeting with stakeholders to define the problem statements and objectives of the requested process change

Coordinate and lead meetings with stakeholders and SMEs to document the current and desired future state process

Collaborate with stakeholders to solve for process gaps, inefficiencies, risks and controls

Evaluate any technology utilized by the process and recommend changes if technology is underperforming or no longer working

Recommend process changes and solutions to improve operational effectiveness for the future state

Participate in Project meetings and maintain/edit process documentation as project evolves

Qualifications

Job Requirements

Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals

Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined

Process Management Skills – proven ability to create process maps in Visio and visual aids that document current and future state business practices

Excellent written, presentation and oral communication skills

Required:

A Bachelor’s degree in business, finance, or a related field required

Operational experience in a mortgage or financial services environment

Experience managing process changes and external service providers

Proficiency in Microsoft Office Suite (Advanced Visio)

Desired:

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee is regularly required to talk or hear.

The employee is required to sit for extended periods of time and is occasionally required to stand and walk.

The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

RoundPoint Mortgage Servicing Corporation
Website : https://www.rpmservicing.com