Senior Associate - Digital Communications Product Manager - Chicago IL - New York New York

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Senior Associate - Digital Communications Product Manager - Chicago, IL - New York, New York','200026982','!*!

Chase is the U.S. consumer and

commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading

global financial services firm with assets of $2.4 trillion and operations

worldwide. Chase serves nearly half of America’s households with a broad range

of financial services, including personal banking, credit cards, mortgages,

auto financing, investment advice, small business loans and payment processing.

Customers can choose how and where they want to bank: 5,100 branches, 16,000

ATMs, mobile, online and by phone. Chase.com is the most visited banking portal

in United States, and Chase Mobile users are growing at a rate of nearly

350,000 per month. With such a broad range of consumer businesses, the mission

at Chase is quite simple: to be industry leader in customer experience. Chase

has more than 160,000 employees across the world to help achieve this goal. For

more information, go to Chase.com.

Chase is undertaking an aggressive

digital transformation agenda, which builds on the success of the current

mobile and online service offerings. Chase is investing in innovative ways to

deepen customer engagement and profitability through the use of digital

channels. The ambitions is to position Chase as the undisputed leader in

digital financial services and payments to enable Chase to deliver the highly

personalized, real time experiences that customers increasingly expect.

Position Overview

Chase is seeking a talented product manager to

join our Digital Communications Platform team. 

This

role will support the development and planning required to

support and sustain the Chase Digital Communications product platform which

enables lines of business across the firm to communicate servicing messages to their

clients via email/text/push channels. You will be expected to collaborate with

business product owners, control partners and design and development teams to

develop a unified customer communications experience across all customer and

product types. You will define and support the

strategic vision and roll out of new digital communications product platform

capabilities across the firm. You will drive the planning, sequencing and

implementation of these initiatives to drive end-state transformation based on

value, impact and time to market.  

 

We’re looking for someone who can quickly

learn our Digital Communications Platform, as well as, internalize the needs of

our business partners, understand and track current market capabilities, and

assist in shaping new digital communications solutions. Candidates should have excellent

written and oral communication skills, strong interpersonal skills, and

outstanding analytical and research skills. Candidates should also be detail

oriented self-starters who can easily adapt to changes in business environment.

 

Responsibilities

Support and manage the strategic roadmap of the Digital Communications

Product Platform. Determine the product delivery

and horizontal roadmap that delivers incremental value across multiple

releases; modification of roadmap based on changing market needs, customer

needs and opportunitiesAs an area product owner, partner with our tech teams within their sprint

cycles to be sure all epics and stories are clearly defined with specific

acceptance criteria and delivered on time. Help drive the completion of

business epics and the removal of blockersFacilitate effective collaboration between assigned internal business

partners and our Digital Communications product and technology groupsGrow into a subject matter expert on Digital Communications as well as

your assigned technology product areaEvaluate business requests through the lens of our customer-centered

communications framework and influence stakeholders to find customer friendly strategies

that deliver business resultsProvide support on weekly reporting and program update efforts across

a variety of forumsDrive the strategic product

vision; determining the sequence and timing of implementation to delivery

incremental value

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Qualifications

3 years of

product or relationship management or relevant experience as well as

record of individual technical achievement. Proven track record of

delivery.

Structured

thinker, effective communicator with excellent written communication skills

Strong leadership skills with proven ability

to influence and communicate with stakeholders across functions and at all

levels (business, technology, operations, executives, peer and staff)

Strong interpersonal skills and demonstrated

success in building collaborative relationships with ability to influence

the development and execution of key operational strategies and projects

Familiarity

with the business services and offerings associated with Chase

Demonstrated

ability to manage tight delivery timelines and calmness under pressure and

adapt to unexpected circumstances.

Capable of navigating in dynamic and complex organization environments

Commitment

and self-motivation suitable to a start-up team

Experience

with agile product development techniques and continuous integration

philosophies and practices for speed to market is a plus

Experience

with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence

Tools.

Consulting/Strategy and/or process improvement

background.

Bachelor's degree required, Advanced degree is

desirable.

','JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.','Digital Product','US-NY-New York-5 Manhattan West / 03354','US-IL-Chicago-Chase Tower Chicago / 10468','CONSUMER & COMMUNITY BANKING','Full-time','Standard','Day Job','','Chase','Chase','Senior Associate - Digital Communications Product Manager - Chicago, IL - New York, New York

Company info

JPMorgan Chase & Co,
Website : http://www.jpmorganchase.com