Portfolio Manager Call Centers Xfinity Sales

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for managing, curating and advocating for the use of key learning and development assets among the ULearn Portfolio. This role functions as the lynchpin between Engagement, Design, Reporting and the Business - Leading meetings and communicating insights across the ULearn and business partner landscape Ensuring that all facets of their portfolio and the assets that make it up are up are organized, kept current and adding value to the business teams they support Overseeing product creation/curation from start to finish. Supervising tasks, communicating effectively with stakeholders, and ensuring that every aspect of support efforts are This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise.

Job Description

Core Responsibilities

Facilitates learning to develop participants' competencies and to help learners meet specified performance expectations through technical, high level (non-tech) and management development courses.

Responsible for delivering the learning curriculum and developing high quality, cost effective programs for all employees.

Prepares, updates and presents learning programs and seminars, as required. Acts as a subject matter expert for respective functional subject areas. Integrates knowledge of business and functional priorities

Modifies learning and training programs, as necessary, to ensure consistency with Comcast Competencies.

Makes recommendations to help develop, implement and enhance learning content, delivery and evaluation.

Collaborates with ULearn staff, senior business services operations management and other department personnel regarding training needs, curriculum design, development and delivery in order to create relevant solutions for business units.

Monitors linkage between curriculum and improved learner job performance, coaches participants back on the job, ensuring that learning translates to performance and conducts additional research prior to leading change initiatives.

Evaluates learning and uses evaluation and feedback to upgrade learning and/or develop additional material.

Develops all components of respective learning and training program(s) including: learning objectives, performance objectives, participant guides, facilitator guides, videos, job aids, assessments, computer components and student exercises

Performs needs assessment and research; works closely with field SMEs in order to align with business needs and Comcast competencies.

Analyzes and manages strategies to maximize learner performance.Oversees end-to-end projects with emphasis on minimizing design/development redundancies, informing team on issues/concerns and facilitates communication strategies.

Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Critical Skills

Ability to craft and curate content using standard authoring tools (articulate suite ex. Rise, Storyline) and video editing, Camtasia etc

Practical time management, prioritazion and self-motivation

Collaborative relationship building, customer centricity, execution excellence, forward thinking, solution focus Strong business collaboration, data intelligence and project management skills to create /maintain products Practical use of standard authoring tools

Writing for influence and learning application

Critical thinking and application, relationship building, customer centricity and solution focused

Knowledge/experience with call center and/or chat sales process

Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $79,717.06 - $119,575.58

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com