Business Intelligence Lead for Salesforce ARC Acquisition Review and Care WAH Nationwide

Profile

Description

The Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Business Intelligence Lead for ARC (Salesforce) solves complex business problems and issues using data from internal sources to provide insight to decision-makers. The Business Intelligence Lead is responsible for optimizing the Group Segment's reporting capability, delivering contemporary and actionable reporting, well-rounded insights, and proactive recommendations that are contemporary and enable a differentiated presence within Humana. Deploying a proactive and consultative approach, the Business Intelligence Lead provides strategic thought leadership and drives execution to identify and address business and internal consumer issues and opportunities for reporting and analytics enhancements.

Key Responsibilities

Shepherds intake process for new enhancements / developments

Leads the establishment of new reporting capabilities, including vetting with appropriate internal stakeholders, securing business approval and IT funding and collaborating with other ARC (Salesforce) team members and IT on system requirements and UAT sign-off

Proactively and continuously solicits and incorporates internal constituent feedback

Drives new functionality and opportunities for growth of the CRM reporting and analytics tools and team to support and align with the needs of internal stakeholders

Collaborates with appropriate partners to solves complex business problems and issues using data from internal and external sources to provide insight for decision-making

Continuously monitors ARC system usage to proactively identify and address additional reporting or training needs

Lead of ongoing enhancements and expansion to ensure platform keeps pace with the evolution of technology and is highly regarded by internal stakeholders

Partners with Sales Training, Sales Champions and other ARC (Salesforce) team members to train internal stakeholders on how to use the tool

Serves as the business liaison between Sales, aligned partners, and technology teams to translate business needs into system requirements

Understands upstream and downstream impacts of new and updated system capabilities and how they impact the business

Deliver compelling presentations to internal constituents that highlight our unique reporting and analytics capabilities, position the team as differentiator for Humana

Partners with leaders to anticipate future demands of initiatives related to people, technology, budget and business and collaborates with appropriate partners to design/implement solutions to meet these needs

Collaborates with the Group Sales Enablement team and Group Segment as a whole to ensure that the work of the team is cohesive, prioritized and meets the needs and goals of the business

Contributes to the build out of the ARC (Salesforce) team; continuously evaluating opportunities to address and contribute to the evolving needs of the business

Communicates results and business impacts of initiatives to internal stakeholders

Leads 1 or 2 associates.

Required Qualifications

Bachelor's Degree

7 more years of data analysis experience

7 or more years of project management or strategy advancement experience

Sales or Sales Enablement related experience

Proficiency in understanding sales related data

Proficiency in compiling, analyzing and interpreting sales related data trends

Must be passionate about contributing to an organization focused on sales and continuously improving consumer experiences that translate to better outcomes

Excellent oral and written communication skills, previous experience presenting and interacting with executive leadership

Flexible, dynamic personality with a demonstrated ability to lead and influence others without authority while contributing individually

Technical expertise, consulting and facilitation skills, ability to understand and translate the needs of our sales teams

Ability to make recommendations about training and business communication

Committed to modeling our Humana values: Pioneer Simplicity, Inspire Health, Rethink Routine, Cultivate Uniqueness, Thrive Together

Work At Home requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field

Experience with tools such as Tableau and Qlik for creating data visualizations

Expertise in data mining, forecasting, simulation, and/or predictive modeling

Experience creating analytics solutions for various healthcare sectors

Additional information

Schedule: Monday to Friday from 8 am to 5 pm, Overtime as per business needs.

Training: Associate will partner with our ARC experts for several weeks to get up to speed.

Work Location (Address): WAH Nationwide

% Travel: Minimal ( few times per year)

# of Direct Reports: 1-3 at first, the team will likely grow over time

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com