CRM Coordinator

Profile

,AnswerValue:\u003cp\u003e\u003cspan\u003e\u003cb\u003eJob Summary \u0026nbsp; \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eThe CRM Coordinator will focus on the day-to-day management and execution of the company’s Microsoft Dynamics CRM system and utilize data to assist with sales and marketing efforts. Participating in digital marketing, CRM, market research, and analytics.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eKey Responsibilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eSales/Marketing Support\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eIdentify and implement, as needed, custom solutions to enhance business processes; serve as liaison between Ticketing and Marketing Departments\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMaximize internal usage of CRM system via user training and support\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eLead procurement for direct marketing campaigns\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eLead assignment based on inbound inquiries and marketing campaigns\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMarketing automation utilizing Microsoft Dynamics\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eManage relationships with external consultants and data providers\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eTrain and document all end users Ticketing/ Partnership/ Premium/ Finance/ Legal\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eProvide technical support to CRM users, troubleshoot issues within the system\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003eSystem Maintenance\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eConduct day-to-day administration of CRM platform (Microsoft Dynamics 365 Online) including user management, data hygiene and data manipulation\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eModify the front end of CRM and marketing systems to consolidate and display information based on needs\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eLead research initiatives into Dynamics CRM best practices\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eCoordinate data integration with various vendors and data providers\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eCreate reporting on various items such as sales, campaign metrics, research surveys, large company projects, email performance, etc. \u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eFacilitate the development of sales and service strategy through reporting and analysis\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eConduct basic data entry\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003eData Integrity\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEnsure that through the data architecture, cleansing process and system design the data available to users and is accurate and complete\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eEnsure legal compliance and maintain that the database is being used correctly\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eSupplemental Job Functions \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003ePerforms other duties as assigned\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eStay abreast of CRM and marketing best practices, trends and regulations and provide consultation\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eMinimum Knowledge, Skills and Abilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eBachelor’s degree in quantitative or business discipline (e.g., computer science, mathematics, statistics, economics, marketing, etc.)\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eMinimum two (2) years related experience\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003e\u003ci\u003eAny equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work\u003c/i\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003ePossess the highest integrity and ethical standards\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExperience with Microsoft Dynamics CRM\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eStrong analytical and problem-solving skills\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eDemonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExcellent multi-tasking ability\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExcellent communication, interpersonal, problem-solving, and decision-making skills\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eHighly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eProficient in Microsoft Office products, especially PowerPoint and Excel\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003ePreferred Knowledge, skills and abilities \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExperience working in the sports and entertainment industry\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExperience with SQL and Access\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003e\u003cb\u003eWorking Conditions \u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eIrregular and extended hours including nights, weekends, and holidays\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eExposure to high noise level\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cspan\u003eFrequent visual attention\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e,

Company info

Detroit Tigers, Inc.