Customer Success Intern Enterprise Segment

Profile

\u003cp\u003e\u003cstrong\u003e\u003cem\u003eGeneral Description\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eIf you are ambitious and a self-starter, Zuora is looking for you! As an intern within our Customer Success Management team, you will be given a firsthand opportunity to explore various areas around customers success including, customer relationship management, operations, retention, and churn risk management.\u0026nbsp;\u003c/span\u003e\u003cspan style=\font-weight: 400;\\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003e\u003cem\u003eWhat does a customer success intern do?\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eEffective interns will employ and develop a wide-range of their soft and analytic skills such as excellent communication, project management, and client management skills to drive the completion of a successful project by the end of the internship.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
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\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003ePrepare presentations for customer engagements and updates, including onboarding and review calls\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eHelp identify key learning opportunities and work with the team through iteration, to analyze NPS results data, and document findings\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eBecome familiar with Zuora ecosystem and products, and be able to recommend users\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eProvide accurate reporting and feedback to management on all user interactions and inquiries, and help evolve and optimize results\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cem\u003eWhat are we looking for?\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eCurrently pursuing a Bachelor's or Master's degree in Business Management, Finance, Technology, or equivalent studies. Interdisciplinary candidates encouraged to apply\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eMust be currently enrolled in a full-time degree program in the USA (PT/MT/CT/ET timezones)\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eProven critical thinking capabilities\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eGood communication skills both written and verbal\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eProficiency in business software (Microsoft Office Suite, Google Suite, CRM)\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cem\u003eYou might also have\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eExperience in building relationships with customers\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003ePrior Zuora or subscription economy experience\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eBackground in accounting, finance, or revenue recognition\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eExperience in presenting software solutions and products over digital channels (chat, email, sometimes phone) in English\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cem\u003eWhat to expect from your internship\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
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\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eDuration: late May/ early June through mid-August (we will work with you depending on your academic calendar) - 10 weeks total\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eCompensation: For this internship, Zuora is paying an hourly rate of $30 USD/hr\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eMentorship: You’ll be working simultaneously with a manager and a team mentor to help you develop your skills throughout your internship\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eImpact: Our interns work right alongside full-time team members on projects that will persist and have an ongoing impact for the CS organization\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eNetworking \u0026amp; Development: Learning activities, networking opportunities, and social events take place throughout the summer to enrich your internship experience\u003c/span\u003e\u003c/li\u003e
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\u003cp\u003e\u003cstrong\u003e\u003cem\u003eWhy Zuora?\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eYou will gain a broad perspective on managing customer relationships and driving customer value in the tech industry.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
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\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003e#LI-DO1\u003c/span\u003e\u003c/p\u003e}

Company info

Zuora Inc.
Website : http://www.zuora.com