Chase Consumer Banking - Market Expansion - Pittsburgh - Market Director Banking

Profile

Chase Consumer Banking - Market Expansion - Pittsburgh - Market Director Banking','200029317','!*!

At JP Morgan Chase, we have an

obsession for helping our customers, taking care of our employees, a strong

commitment to diversity and inclusion, building relationships, and delivering

extraordinary customer service. Using the latest banking solutions combined

with cutting edge financial technology you’ll be front and center representing

our brand, and problem solving to offer our customers the best solutions for

their financial needs. If you are passionate about people, helping to improve

the lives of our customers through financial solutions, education and advice,

then join us at JP Morgan Chase.

 Job Description:

The Market Director will drive a

world class customer experience, strategize to drive the growth of the deposits

and banking business, develop and coach Branch Managers, and oversee the

management of the market. The Market Director also plays a key role in ensuring

our Customer Promise comes to life for our clients. We acknowledge who our

customers are and what they want out of life. We make it easy to bank and

invest when, where and how our customers want. We give access to solutions,

strategies and expertise when our customers need them. A successful Market

Director creates a culture of excellence and an environment that meets a high standard

of customer service and excellence within the community by building deep

relationships and delivering an exceptional customer experience.

Responsibilities:

As a Market Director, you will

leverage your leadership and communication skills to:

Manage and coach branch managers to

engage customers

Coach branch managers on best practice techniques for

coaching, reviewing business, and ensuring compliance

Recruit, retain, and develop excellent talent to be

customer-obsessed

Encourage integration and cooperation between branch

manager, bankers, and advisor

Address any escalated client issues promptly and

effectively

Instill an environment where employees feel valued,

supported, and able to achieve career growth

Drive growth in the business

Develop strategy to achieve key financial metrics

including deposit and investment balance growth, customer acquisition and

retention, and expense management

Drive integration with partners from Chase Wealth

Management, Business Banking and Home Lending (One Chase) to give our

customers access to solutions, strategies and expertise to give our

customers one place to meet all of their financial needs

Partner with other market leaders (e.g., Market

Director –Wealth) to ensure the growth of other lines of business, including

investments and loans

Being a visionary who influences the use of technology

to meet the customers’ needs of today and the future

Work with branch managers to implement growth strategy

Manage the market to ensure an

excellent customer experience

Have a passion for our customers which results in all

of our employees meeting and exceeding our customer expectations and

creating a customer obsessed culture

Ensure that all branch managers are effectively

mitigating risk and remaining in compliance to guarantee a safe banking

experience for clients

Conduct detailed business reviews to deep dive into

results

Deploy resources to optimize market performance

','!*!Desired Skills

• Pursues and creates a customer centric organization • Proven track record of coaching and developing high performing sales teams • Demonstrates ability to build relationships and proactively collaborate with all other areas of CCB • Is proactive; takes initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency • Creates a climate in which people want to do their best; motivates and empowers others by inviting input from each person and sharing ownership and visibility • Ability to set the tone of commitment to diversity and inclusion• Ability to effectively lead managers remotely • Identify needs of market segment in order to tailor proactive customer education • Effectively prioritizes, multi-tasks, and plans and executes business growth strategy • Ability to translate knowledge of financial markets and economic trends for execution of growth strategy • Branch management or other related management experience • Consumer/commercial credit knowledge; Understanding of financial planning and customer life cycle • Strong commitment to upholding a sound risk and controls environment • BA/BS degree preferred ','JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.','Client Management','US-PA-Pittsburgh-One Oxford Centre / 00055','','CONSUMER & COMMUNITY BANKING','Full-time','Standard','Day Job','','Chase','Chase','Chase Consumer Banking - Market Expansion - Pittsburgh - Market Director Banking

Company info

JPMorgan Chase & Co,
Website : http://www.jpmorganchase.com