Business Intelligence Lead - Health Team

Profile

Description

Responsibilities

ABOUT AUTHOR At Author, we don't wait for chances to make a difference, we create them. We launched a healthcare startup with the backing of a Fortune 56 company to create a new healthcare experience that centers around customers, simplifies and personalizes care and focuses on whole-person health. We start by listening to really understand what matters most to seniors in their dynamic lives, evolving with them as their lives change. This new business concept, called 'Author,' exists to unlock seniors' potential to live healthy, vibrant lives on their terms. Author is an initiative designed to improve the experiences and outcomes of Humana members. To achieve this, we have built a team of diverse leaders from across industry giants in tech, marketing, product, medicine, and healthcare as well as successful entrepreneurs who have founded and sold breakthrough companies. Together, we are excited to knock down barriers to health and be a catalyst so that people can live their best lives.

POSITION OVERVIEW Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life - how they stay connected, shop, book travel and manage their finances. Technology innovation has enabled these experiences. Consumers should expect, and will demand, the same personalized experience for managing their health. To meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America, Humana has created a new business focused on the whole health needs of seniors. Associates in this new business segment (Author by Humana) are creating a customer-back experience designed to foster a trusting relationship with seniors to help them achieve their best health. Author operates independently with a 'startup-like' mentality, and the enthusiastic support and backing of Humana and its board, with the goal of changing the healthcare industry from managing transactions to supporting a member's whole health. We are seeking individuals who are passionate about solving big problems in healthcare for seniors. As a member of the Author team, you will have the opportunity to bring your 'A game' to work every day to improve the lives and health of the seniors we serve. As the Business Intelligence Lead for the Author Health Team, you will be responsible for working with the Associate Director of Strategy for the Health Team to set and manage Health Team analytic priorities. You will own and maintain the long-term analytics plan (operational analytics & advanced clinical analytics) and act as the steward of the agenda; ensuring the organization's tactical execution remains aligned to key strategic objectives and preparing for growth and scale. The ideal candidate is a strategic thinker that has significant experience in business performance/intelligence and analytics program management within start-ups. If you thrive in a fast-paced environment and get excited about supporting the strategy of a high-performing team as it scales, we can't wait to meet you. Are you ready to join us in redefining the future of healthcare?

WHAT YOU'LL ACCOMPLISH

Project Management: Ensure team key performance indicators, and strategic priorities are developed, cascaded across teams, and met. Encourage cross-functional coordination, provide visibility into key metrics, and ensure required buy-in is in place.

Health Team Service Delivery: Work cross-functionally to (re)-define, baseline, track and continuously improve Health Team operations and strategic metrics. Work with Humana Core liaisons to ensure comparable baseline comparison for metrics.

Strategic Partner to our Health Team leaders : Support Health Team leaders with standard operating, strategic, financial, and growth analytics requests including ad-hoc support for new initiatives and standard cadence of weekly, quarterly, annual reporting needs. Liaise across various analytics, product, and business teams to ensure prioritized delivery of key insights.

Insights Analysis: Create reports and dashboards in support of Health Team leader needs, derive meaningful insights from key metrics/data to inform strategic decision making with Associate Director of Health Team

Capacity planning Ensure staffing for growth by building and maintaining a robust capacity/demand model

Data Integrity : Ensure 100% accuracy of data via facilitating audit process and reporting across collaborating teams

WHAT WE'RE LOOKING FOR

Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.

Project Management: Able to manage multiple projects at once from discovery phase to execution within prescribed timelines, ensuring all success criteria are met

Prioritization: Able to execute on projects within prescribed timelines in an environment with competing demands

Change management: Able to influence stakeholders to effect process change. Thoughtful approach from planning to monitoring. Ability to break a large problem into tangible pieces

Data: The ability to process pipeline and other related data, present relevant views to different stakeholders, and predict and forecast trends. Tools: A curiosity to experiment with and evaluate new tools to impact how we work. Advanced skills with SQL, PowerBI, Excel, Tableau, Workboard, PowerPoint, and Jira Align.

Business Acumen : Proactively provide recommendations based on downstream business implications

Assessment & Processes : Leverages data and market insights to drive innovative strategies

Stakeholder management: Identify and provide solutions to organizational problems, changes and needs.

Pipeline Management : Can analyze data, historical trends at an org wide level and can provide recommendations/solutions to hiring teams regarding pipeline management.

Closing : Identifies patterns/trends in stakeholder strategic and operational planning and provides solutions to provide course corrections at scale.

Required Qualifications

Bachelor's degree and 8 or more years of technical experience in data analysis and program management OR Master's degree and 4 years of experience

2 or more years of project leadership experience

Advanced experience working with big and complex data sets within large organizations

Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction

Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs

Proficiency in understanding Healthcare related data

Proficiency in verbal/written communication to senior and executive leadership

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Experience writing and building consensus for strategic business cases using data-backed approaches. * Experience effectively leading teams in a matrixed environment including aligning resources, negotiation, driving to consensus, communicating and influencing effectively at all levels of an organization required. * Strong critical thinking and problem-solving skills. * Proven ability to improve upon existing processes. * Ability to build relationships and gain the confidence of key stakeholders and team members

Preferred Qualifications

Advanced Degree in a quantitative discipline

Advanced in SQL, SAS

Expertise in data mining, forecasting, simulation, and/or predictive modeling

Experience creating analytics solutions for various healthcare sectors

Experience working to create structure with minimal oversight in a fast-paced environment

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com