Mortgage Loss Mitigation - Home Preservation Client Rep

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SunTrust Banks

Mortgage Loss Mitigation - Home Preservation Client Rep

in

Richmond

Virginia

Req ID: W463651

Job Description

The Home Preservation Client Representative is responsible for providing ‘single point of contact’ to borrowers whose loans are delinquent or at high risk for delinquency. This representative assists borrowers over the phone to find solutions to maintain home ownership. If retention options are not possible, discuss other solutions including short sales and deeds in lieu.

This role is a part of the Loss Mitigation Function. Loss Mitigation works with defaulted borrowers, investors, and insurers in an effort to avoid the completion of foreclosure and to mitigate loss to all, in accordance with all federal, state and local regulations, investor/insurer and SunTrust policies and procedures.

Primary duties include, but are not limited to, compiling a complete file to submit to underwriting, analyzing housing credit and income information, identifying and recommending options for borrowers, and notifying borrowers of decision, current status, options, and timelines, throughout the process. Performs a variety of mortgage loan documentation and call duties on moderately complex loans, using comprehensive knowledge of loss mitigation policies and procedures for loan products.

Is registered and maintains active, SunTrust sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR) and has been assigned a unique identifier number in compliance with the federal S.A.F.E. Act requirements.

Work Schedule: 1:00 PM - 10:00 PM

Qualifications

Minimum Qualifications:

High School Diploma with 2 years experience in a direct customer contact service, collections, loan workout or sales environment or related financial services experience OR a Bachelors Degree

Strong follow up and customer service skills as well as computer knowledge including proficiency in Word and Excel

Demonstrated ability to work in a high pressure environment

Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements

Preferred Qualifications:

Bachelors Degree

1 year experience in a loss mitigation/originations processing/loan administration or call center environment

Spanish speaking

Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc

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Company info

SunTrust Banks Inc.
Website : https://www.suntrust.com