Services Manager

Profile

Best Buy

The Category Manager provides retail sales and operational expertise to one or multiple business categories. This role runs day-to-day category activities and is responsible for co-development of business plans with direct accountability to delivery of plans and resources to the retail organization.

The Category Manager works cross-functionally with retail stores, vendors, merchant and marketing operations, merchants, marketing, demand planning, IT, finance, HR, services, retail operations, and other company partners to enable execution of business plans in retail.

Essential Functions:

Category Management -

Lead, manage, and execute daily, weekly, and monthly category management responsibilities in partnership with team. These activities include but are not limited to: Training for sales, vendors, products, and category strategies and plans.

Communications in all vehicles and to all audiences

Management of 2nd, 3rd, and vendor provided labor

Vendor relationships, negotiations, and program fulfillment for retail training and events plans.

Retail support and issue resolution

Retail tools, process, and SOP

Merchandising support

Omni-channel sales strategy and tools

Align activities and resources cross-functionally to other categories ensuring consistency for retail and a positive employee experience.

Design category plans, tools, and tactics to yield a positive customer experience.

Influence internal partners as required. Provide category teams and other partners with sales and operational perspective, advice, and limits regarding sales proficiency, retail capacity, and ability to execute plans. Ensure corporate actions and direction is deployed consistent with retail SOP and parameters.

Develop ongoing working relationship with category vendors as required to support day to day operational business needs and more strategic initiatives.

Hold category vendors accountable to operational standards.

Works with cross-functionally with teams to project manage sales, operational process, and strategy for product launches, business category strategies, and strategic initiatives.

Category Strategy -

Act as strategic sales and operational SME for short and mid-term category projects, strategies, or initiatives.

Partner with category teams, marketing, merchant and marketing operations, retail, IT, finance, demand planning, vendors and other internal and external partners to ensure holistic category plans are developed and executed.

Engage with retail and corporate partners to ensure strategies and information are developed with a retail operational lens. Field Support -

Responsible for working with retail stores and multi-unit leaders to solicit feedback, collaborate on plans, and resolve local needs.

Accountable to providing swift responses and issue resolution in all retail support and communications vehicles for category responsibilities.

Accountable for providing guidance, answers, and support to retail stores and multi-unit leaders for all areas of responsibility.

Responsible for after hours on-call support as needed or process dictates.

People Management -

Coach, develop, and performance manage direct report(s).

Peer management, partnership, and influencing broader category support team.

What are the professional qualifications of a Best Buy Category Manager?

Basic Qualifications:

3 or more years of Business, Retail, Sales, Operations

2 or more years of retail supervisory or management experience

2 or more years of people or resource leadership experience

1 or more years of project management experience

Professional experience with Microsoft Office

Preferred Qualifications:

Bachelor's Degree

2 or more years of financial management experience with Profit and Loss responsibilities

2 or more years of vendor or external partner management

Company info

Best Buy
Website : http://www.bestbuy.com