Ent. Fraud Claims Analyst

Profile

:,ActualValueFromSolar:null},{QuestionName:What Youu0027ll Do,AnswerValue:This position will report directly to the Manager, Enterprise Fraud Claims, supporting UMBu0027s protection against multi-channel payment fraud loss. These payment channels will include Card (Debit and Credit), Check, Digital Online Banking, Mobile, Wire, ACH u0026 P2P. Responsible for managing multi-channel fraud claims. Responsible for mastering the associated systems and tools used for managing fraud claims and non-fraud dispute claims as required. Responsible to continually evaluate the effectiveness of existing case management tools and identify to the Manager, Enterprise Fraud Claims of performance gaps or defects. Responsible to adhere to the applicable regulatory requirements governing fraud claims for cards, checks, ACH, and wire. Knowledgeable of VISA charge-back rules and regulations, NACHA rules and the Uniform Commercial Code as they apply to case management and recovery actions accordingly. Responsible for ensuring compliance to Bank standards, policies, and procedures. Will work closely with the Enterprise Fraud Data Strategy team to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations. Works closely with the Enterprise Fraud Prevention Team and Line-of-Business partners to identify adverse impacts to customers, provide solutions, and implement change to ensure the best customer experience. Responsible to provide subject matter expert support in regard to training of front-line personnel relevant to cards, checks, ACH, and wire fraud prevention measures. Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends. Must stay current with UMBu0027s fraud policies and procedures. Must be able to deliver to stringent timelines confidently. Other duties as assigned.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition Number,AnswerValue:11852BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:At UMB,AnswerValue:We strive to deliver u003ciu003etheu003c/iu003e unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity! u003cbru003eu003cbru003eWhat youu0027ll get: u003cbru003eu003cbu003eUnique Benefit Programs : u003c/bu003e We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!u003cbru003eu003cbu003eProfessional Development: u003c/bu003eWe provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.u003cbru003eu003cbu003eCommunity Involvement:u003c/bu003e Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.u003cbru003eu003cbu003eCulture of Diversity and Inclusion: u003c/bu003eWe are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas. u003cbru003eu003cbru003ePlease visit us at u003ca href=****target=_blank\u003ecareers.umb.comu003c/au003e to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.,VerityZone:formtext38,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Schedule,AnswerValue:Monday-Friday: 8:00am-5:00pm,VerityZone:formtext12,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Division Name,AnswerValue:Enterprise Technology u0026 Ops ,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Kansas City,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Preferred Requirements,AnswerValue:- College Degreeu003cbru003e- Cross payment multi -channel fraud experience.u003cbru003e- Analytic experienceu003cbru003e- VISA, MasterCard charge-back experience, familiarity with NACHA rules and the UCC. u003cbru003e- 3 years Card, Check, ACH, Wire or any combination of fraud operations experience,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Ent. Fraud Claims Analyst,VerityZone:formtext29,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:1008 Oak Street,VerityZone:formtext31,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Full Time ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:MO,VerityZone:formtext28,QuestionType:text,ActualValueFromSolar:null},{QuestionName:In this Role, You will Need,AnswerValue:- Demonstrates in-depth knowledge of back office fraud claims processing in at least one area of the following: Check, ACH, Wire, Cards.u003cbru003e- Demonstrates knowledge of report building and presentation of analysis resultsu003cbru003e- Advanced knowledge of Microsoft Office suite (emphasis on Excel) u003cbru003e- Demonstrates aptitude for problem solving, analytics, and reportingu003cbru003e- Demonstrates ability to manage time and meet deadlines - works under very limited supervisionu003cbru003e- Demonstrates ability to work proactively u0026 collaboratively in a team environmentu003cbru003e- Demonstrates strong written communication skillsu003cbru003e- Demonstrates ability to manage time and meet deadlines - works independentlyu003cbru003e- Demonstrates ability to work proactively u0026 collaboratively in a team environmentu003cbru003e- Demonstrates solid written communication skillsu003cbru003e- Demonstrates ability to partner with multiple lines of business to achieve common goal,VerityZone:formtext33,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Who You Are,AnswerValue:- High School educationu003cbru003e- 2 years fraud claim processing experience in card, check, ACH or wireu003cbru003e- 2 years card, check, ACH, wire or any combination of fraud operations experience,VerityZone:formtext44,QuestionType:textarea,ActualValueFromSolar:null}],GQId:1761,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:11852BR,Title:Ent. 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