Business Relationship Manager BRM

Profile

Applicants must be eligible to work in the specified location
POSITION SUMMARY
The Business Relationship Manager role is designed to bring value to our organization by collaborating and coordinating amongst different business functions and IT, sharing ownership for both business strategy and business value results between the Sales & Account Management and IT organizations.
A BRM's primary objective is to break down the silos separating business functions to optimize understanding of business needs and jointly determine strategic direction for and execute on the mechanics of submission and completion of CRM, CPQ, and Business Intelligence platform change requests and development.
KEY RESPONSIBILITIES
- Develop and manage various project plans and processes to support the execution of key tactics for the business, including the Enterprise CRM consolidation initiative. 40%
- Translate business needs into detailed requirements for CRM, CPQ, Spotfire/EDW and other systems enhancements and projects. 30%
- Engage with IT to ensure successful development and implementation of requested CRM changes, including User Acceptance Testing and Sales/AM communication and Training. 10%
- Miscellaneous support as requested from Sales & Account Management, Sales Ops leaders or Marketing leaders (cases, emails, data analysis, etc.) 10%
- Facilitate the intake from business users to IT for CRM requests for enhancements and development. 10%
RESPONSIBILITIES
Develop and manage various project plans and processes to support the execution of key tactics for the business, including the Enterprise CRM consolidation initiative. Utilize effective project management methods to create and manage project plans for strategic digital and inside sales initiatives, including but not limited to overseeing project tasks, timelines, and collaborating with key stakeholders at all levels of the organization Align cross-functional teams and external partners to complete tasks on time and serve as the primary point of escalation for project teams to raise key issues or blockers to executive leadership Coordinate weekly program review reporting Initiate and develop relationships with various CRM, CPQ, and Spotfire/EDW user groups for business growth. Facilitate intake and translate business needs into detailed requirements for CRM, CPQ, and Spotfire/EDW enhancements and projects. Address constituent issues/concerns in an accurate and timely manner. Independently manage and prioritize multiple high priority projects. Engage with IT to ensure successful development and implementation of requested CRM, CPQ and Spotfire/EDW changes. Coordination and development of user training and communications with end users in the Sales and Account Management organizations. Ability to troubleshoot process and access issues within Salesforce.com. Interactively work support cases with Sales Operations Leads and the Account Management organization.
MINIMUM JOB Qualifications
Education/Training:
BA/BS in Finance, Business, Computer Science, related field, or equivalent experience preferred
Business Experience:
5 years of experience managing projects for cross-functional teams with experience facilitating the development and implementation of business initiatives and projects, based on management objectives 3 years of experience in sales support, sales administration, sales finance or sales operations, sales, or account management with experience administering CRM software, preferably Salesforce.com
Specialized Knowledge/Skills:
Solid understanding of company-wide processes and capabilities and ability to identify areas of improvement Strong, modernized computer-oriented work capabilities, detail-oriented analytical instincts and required presentation skills in any size audience with an emphasis on Microsoft Office Suite of tools (Microsoft Word, Excel, PowerPoint, Outlook) and Salesforce.com CRM solutions. Exceptional ability to lead change using positive and collaborative methods Ability to map joint organizational vision and long-term thinking, imagination, and idea generation Lean Six Sigma Certification preferred Proficient in JIRA, Confluence or other agile management software
Business Competencies:
Sense of urgency with ability to work in a fast-paced environment with multiple high priorities Highly developed and effective written and verbal communication skills at all levels with ability to listen, build rapport, and credibility Highly skilled and experienced at negotiating conflict with diplomacy and problem-solving to achieve win-win outcomes with a broad constituency, including executives Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience Ability to influence others and break down silos within our organization using personal rather than positional power Technical aptitude, requirements management, and the ability to assess and articulate risk Credibility with the business community and track record of delivering results which yield business value Acumen in business and function disciplines, including setting and meeting project deadlines Ability to understand and integrate business strategies and trends in technology to deliver value
Working Conditions:
Environment - Office environment, up to 10% travel required. Physical Requirements - Sitting, standing, walking, and using keyboard. 100% Remote #li-remote
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. **MEMBERS ONLY**SIGN UP NOW***. adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with Applicant requesting reasonable accommodation as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to **MEMBERS ONLY**SIGN UP NOW***. for consideration of any employment opportunity, you acknowledge that you have read and understood **MEMBERS ONLY**SIGN UP NOW***.'s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information .
**MEMBERS ONLY**SIGN UP NOW***. maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Location
Alpharetta, Georgia, United States of America
Industry
Sales and Marketing
Rate
USD
Employment Agency
**MEMBERS ONLY**SIGN UP NOW***.
Contact
**MEMBERS ONLY**SIGN UP NOW***.
Reference
JSAAA5814B0FCB4878A80975B82BB9D0A8/1526330328
Posted Date
3/11/2022 8:23:09 AM

Company info

Sign Up Now - FinancialServicesCrossing.com