Revenue Operations Analyst

Profile

LivePerson is the global leader in driving technology that helps brands and consumers communicate. With over 18,000 brands, including HSBC, ANZ Bank, Bupa, SpecSavers and KDDI, as customers we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where consumers can stop wasting time on hold or crawling through websites and message their favourite brands instead, just as they do with friends and family.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded and unconventional thinkers to join the team.
We are looking for a dedicated, ambitious and self-driven Revenue Operations Analyst
to join our growing APAC team As a Revenue Operations Analyst, you will work closely with various internal stakeholders, partner on different initiatives and help to achieve operational excellence in the APAC region.
You will have the opportunity to be part of a nimble, highly impactful team and help drive the adoption of Conversational AI and messaging among the world’s largest brands including retailers, telcos, banks, airlines and more - it’s impressive
In this role you will:
Assist with quote to cash process and order management operations; including quote generation, pricing requests, discount requests and custom contract creation
Be the trusted advisor to the global sales team, collaborating on pricing, product, and commercial terms for non-standard transactions, shaping outcomes.
Liaise between Sales, Implementation, Legal and Finance to facilitate the creation of non-standard contracts
Manage the Deal and Contract documentation process including strategic pricing and analysis, financial governance, and review of all terms and conditions.
Monitor and enforce Salesforce data accuracy and compliance with established processes, monitor active opportunities and work with the Sales team to ensure opportunities are set up properly
Provide discount review and point of escalation for business and legal term changes.
Process contracts and orders, while ensuring all required documentation is in place and in compliance with internal policies
Proactively suggest operational improvements to systems and processes
Assist in preparing the local forecasting and budgeting process
You should be an expert in:
3 years’ experience in a Revenue Operations, Deal Desk, Contract-Management, Sales Operations, or Finance role
Experience in preparing Ordering documents and preparation of non-standard contracts with different degrees of complexity and size
Order management and revenue bookings expertise
Experience working with a remote sales team is preferred, ability to build effective working relationships
Experience with Salesforce CRM and CPQ is desired
Ability to understand detailed pricing models and strategies
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Experience with Microsoft Office
Your qualifications are:
CA/CPA Qualified
Preferably professional/big-4 firm background (audit or accounting experience) and some time in industry too
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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