AVP Mortgage Lending Sales and Retention

Profile

u003cpu003eChevron Federal Credit Union is one of the top-run credit unions in the country u0026ndash; and one of the largest, with $4 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:u003c/pu003enu003culu003enu003cliu003eBonus/incentives for all regular employeesu003c/liu003enu003cliu003e401(k) with 8% company contributionu003c/liu003enu003cliu003eMedical, dental, and vision insurance for employees and dependents paid at 80%u003c/liu003enu003cliu003ePTO and paid sabbaticalsu003c/liu003enu003cliu003eTuition reimbursementu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eGENERAL SUMMARYu003c/strongu003e: Creates and drives strategy for all mortgage origination channels and ensures compliance with all applicable regulations and policies.u003c/pu003enu003culu003enu003cliu003eCreate and drive strategy for all mortgage origination channels: outside, branch, relocation, call desk, retention, indirect, digital and sales support. Lead all aspects of the mortgage loan origination sales cycle, including application, submission, package quality, check-in points, rate and lock conversations, realtor conversations, confirming terms before docs, ensuring closing dates, thanking the member for the business, etc.u0026nbsp; Ensure origination team understands and complies with all regulation and submits complete and accurate loan applications. Stay abreast of all regulatory changes and affirm sales department adherence to all requirements.u003c/liu003enu003cliu003eRecruit, hire and train origination staff. Ensure all team members have tools and access to systems necessary to serve our members.u0026nbsp; Set expectations, coach and evaluate performance of direct reports and team. Work with Senior Leadership to ensure appropriate compensation plans are in place that are reflective of CU values and incent proper sales behavior.u003c/liu003enu003cliu003eDetermine action on loan applications and underwriting decisions to ensure timely disposition. Manage rate locks, contract dates, and other key metrics. Ensure member satisfaction and production metrics are on target with enterprise goals and SLAs.u0026nbsp; Ensure all escalations and complaints are handled and addressed in timely manner. Partner with loan operations to manage priorities and loan exceptions.u003c/liu003enu003cliu003eCreate and produce accurate and timely reporting around team and individual performance to recognize outstanding performance, highlight trends and address gaps. Ensure accountability for improvement when team members are not meeting expectations. Maintain a cadence of recognition for outstanding performance for individual and team.u003c/liu003enu003cliu003eWork with Senior Management to evaluate products, pricing and services, and implement changes as appropriate.u0026nbsp; Participate in ALCO.u0026nbsp; Responsible for input and management of loan operating expense budget.u003c/liu003enu003cliu003eFoster a culture of continuous improvement to ensure efficiency and an outstanding member experience.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eQUALIFICATION REQUIREMENTS: u003c/strongu003eu003cemu003eReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/emu003eu003c/pu003enu003cpu003eu003cstrongu003eEDUCATION, JOB EXPERIENCE and CERTIFICATION:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eA minimum of 5 yearsu0026rsquo; related mortgage experience required. Experience in various facets of mortgage lending preferred: loan origination; conventional, portfolio and government lending; processing; underwriting; secondary market; and QC.u003c/liu003enu003cliu003eBachelor Degree.u003c/liu003enu003cliu003eMinimum of 5 yearsu0026rsquo; experience leading people.u003c/liu003enu003cliu003eEquivalent combination of education and experience may substitute for stated qualifications.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eKNOWLEDGE and SKILLS:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eExcellent knowledge of loan origination; conventional, portfolio and government lending; processing; underwriting; secondary market; and QC.u003c/liu003enu003cliu003eAbility to communicate orally and in writing effectively in English using correct spelling and grammar.u003c/liu003enu003cliu003eBasic math skills including the ability to compute rates, ratios, and percentages.u003c/liu003enu003cliu003eProficient in the use of basic applications in a Windows-based environment, including Outlook, Word and Excel. Moderate keyboard skills at 40 wpm.u003c/liu003enu003cliu003eExcellent customer service skills.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePERSONAL ATTRIBUTES and APTITUDES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAbility to learn quickly and adapt to change.u003c/liu003enu003cliu003eInitiative and self-direction.u003c/liu003enu003cliu003eAbility to work effectively with others and partner cross-functionally.u003c/liu003enu003cliu003eCritical thinking and problem-solving skills.u003c/liu003enu003cliu003eOrganization, prioritization and time management skillsu003c/liu003enu003cliu003eDetail orientation.u003c/liu003enu003cliu003eAbility to quickly learn specialized software applications.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePHYSICAL DEMANDS:u0026nbsp; u003c/strongu003eu003cemu003eReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/emu003eu003c/pu003enu003culu003enu003cliu003eWork involves extensive use of computers, up to eight hours per day. Appropriate visual and dexterity abilities are required.u003c/liu003enu003cliu003eMust be able to speak on the telephone.u003c/liu003enu003c/ulu003enu003cpu003eu003cemu003eWe welcome all qualified applicants and pride ourselves on our diversity. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.u003c/emu003eu003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:604b85b9-c229-47a8-8319-5b9130e7bd81,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-10-28T17:03:16.89Z,InternalPostedDate:null},{JobBoardId:65f2b935-3cc9-4580-9897-1e036cf31cd3,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-10-28T17:03:16.89Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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