SVP - Default Servicing

Profile

Position Overview
The Senior Vice President (SVP) of Default Servicing will oversee and direct aspects of the Default Servicing operation including business planning, budget management, provide strategic leadership, negotiate agreements, and participate in servicing presentations. The candidate will be expected to provide leadership, direction and coordination of all activities specific to the Default Servicing Department in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing all activities in accordance with established work rules, goals & objectives to improve timeline and attorney performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
Key Tasks and Responsibilities:
Significant knowledge and understanding as it relates to the applicable Default Servicing Areas: Foreclosure, Bankruptcy, Property Preservation, Claims, and REO.
Develop and execute key initiatives that are in-line with business objectives.
Achieve department goals, managing the department through established Key Performance Indicators.
Identify and execute key initiatives for the purpose of increasing controls, increasing efficiencies, and decreasing costs.
Key stakeholder in company maintaining and execution of company culture.
Establishes and maintains customer relationships.
Collaborates with key stakeholders across the organization to drive quality improvement in Loan Servicing.
Actively participates and understands the organization's direction, structure, and requirements to translate into action plans.
Provide recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
Qualifications
Required:
Minimum 5 years of Supervisory Experience
Minimum 5 Years Default Mortgage Servicing Experience
Bachelor’s Degree
GSE and Government Experience
Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
Systems: BlackKnight, LoanSphere, Invoice Management, CMAX experience
Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
Leadership Skills – self-starting leader with proven ability to see the vision and drive frequent and continual organizational change and improvement to accomplish world-class service and superior quality; proven ability to formulate and execute strategic and tactical organizational and operational plans to improve operational performance and support corporate goals.
Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed and/or matrix management environment.
Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.
Desired:
Ability to multitask
Relentless pursuit of “world class service”, both internally and externally.
Able to maintain confidentiality.
Strong organizational skills; detail- and accuracy-oriented.
Able to work in a team environment.
Able to work in a high-pressure environment.
Able to adapt to change in role and duties.
Able to work under strict deadlines and to meet/exceed deadlines.
RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The employee is regularly required to talk or hear.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

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