Technical Writer - MadCap Flare

Profile

Job Description
Interactive Brokers is looking for a Technical Writer to join our Client Documentation team.
Responsibilities
Improve the client experience by creating clear, concise and accurate technical documentation and client instructions
Partner with product, design, client services, sales and other teams to research and write technical, marketing, client support, education or business support documents and serve as an editorial resource for the firm
Conduct content audits and gap analyses
Create and maintain editorial calendars, style guides, taxonomies, metadata frameworks and content migration plans as needed
Define our voice and tone as part of the larger product design and marketing system while building and maintaining a content style guide and teaching others how to apply it
Skills and Traits
You understand Interactive Brokers' trading and account management platforms
Madcap Certification is a plus
Experience with simplifying, organizing and structuring product and/or process documentation
A minimum of five years of work experience, with at least three years of content marketing or product documentation experience, ideally in financial services, information services or the software industry
Exceptional written, verbal and interpersonal communications skills and an ability to work collaboratively with diverse teams
Highly motivated self-starter with an ability to understand the big picture while producing and delivering tangible results
An exacting eye for detail
Experience defining and implementing voice and tone guidelines, style guides and writing processes that improve content quality and improve client experience
Understanding of technology, financial services and markets, with a curiosity and desire to learn more about IBKR's technology, business, markets, products, and clients
Ability to multi-task and simultaneously manage multiple high-priority projects
Education
BA/BS in Business, Finance, Marketing, Economics or Technical Writing with relevant experience
Master's degree and/or FINRA qualifications are a plus
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with competitive company match
Excellent health and welfare benefits, including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with multi-monitor setups
Company Overview
Interactive Brokers LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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Company info

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