Senior Business Operations Manager

Profile

Senior Business Operations Manager
at **MEMBERS ONLY**SIGN UP NOW***.
Boston, MA
**MEMBERS ONLY**SIGN UP NOW***. empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the **MEMBERS ONLY**SIGN UP NOW***. Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., **MEMBERS ONLY**SIGN UP NOW***. has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are **MEMBERS ONLY**SIGN UP NOW***.. We are building for the future and we want you to be a part of it!
SUMMARY:
We are actively seeking a Senior Business Operations Manager
to join our Customer Success Organization as a key member of the Customer Success Business Operations team. In CS Business Operations, we partner with stakeholders across the company to drive improvements to the efficiency, profitability, effectiveness, and innovation of **MEMBERS ONLY**SIGN UP NOW***.’s key business processes. As a Senior Business Operations Manager, you will be a critical member of the Customer Success organization acting as a thought leader to impact the direction of **MEMBERS ONLY**SIGN UP NOW***.’s future! This highly visible position will report directly into the Director, CS Business Operations and partner closely with Customer Success and Expert Services leadership teams.
Key Responsibilities:
Support development and execution of annual operating plan for departments across the COO Org including financial planning and modeling, business case development, and identification of cost optimization opportunities
Become a trusted advisor to to the Customer Success and Expert Services leadership team on business operations best practices, P&L management, process improvement and other ad hoc initiatives
Take on and drive value creation initiatives with cross functional participants and stakeholders to improve company profitability, optimize business processes, and enhance operational capabilities
Develop financial models and data analytics to support business case development, value creation initiatives, and other strategic priorities
Become a strategic advisor and business partner to the Customer Success and Expert Services leadership team supporting management reporting, business process improvement, operating model changes, and business case development
Support other business operations processes and ad hoc priorities including reporting, data analysis and continuous improvement initiatives.
What We’re Looking For:
Degree in Business Administration, Finance or Operations Management preferred
At least 3 years of relevant experience in one or more of the following: consulting, finance, strategy, and/or business operations
Strong business acumen with an analytical mindset and problem solving skills
Ability to break down complex business problems into easy to digest analysis and offer recommendations to stakeholders
Advanced knowledge of Microsoft Excel/Google Sheets skills
Proficiency with SQL, Financial Planning systems (ie. Adaptive Insights), or Business Intelligence tools (ie. Domo) are a plus
**MEMBERS ONLY**SIGN UP NOW***. IS PROUD TO PROVIDE BEST-IN-CLASS BENEFITS OFFERINGS TO OUR EMPLOYEES AND THEIR FAMILIES IN MAINTAINING BOTH A HEALTHY BODY AND A HEALTHY MIND. CORE BENEFITS INCLUDE: COMPETITIVE HEALTHCARE COVERAGE, WELLNESS PROGRAMS, TAKE IT WHEN YOU NEED IT TIME OFF, PARENTAL LEAVE, RECOGNITION PROGRAMS, AND MUCH MORE!
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Interested residents of Colorado may contact **** as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

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