Manager Collections Vendors and EFT

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Req Id: 320338 
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.

 

The Manager, Accounts Receivable position will be responsible for managing and overseeing 3rd party collection vendors and leading the Electronic Funds Transfer (EFT) team for the BBM customer base.  You will play a role in participating on the short and long-term Accounts Receivable strategies for Bell Business Markets. A strong team leader that can work cross functionally to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction.  

 

MAIN RESPONSIBILITIES:

*Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department *Support team with conflict resolution on aging accounts and help formulate collection strategies *Assist with establishing targets for key metrics and effectively supporting the team to meet or exceed targets *Oversee payment processing and cash applications related to selected billers *Develop business relationships with internal customers to secure their support in minimizing risk while achieving sales growth targets *Monitoring collections performance according to quality and productivity standards through monthly trending analysis *Ensure collection policies are adhered to and updated accordingly in order to mitigate financial risk *Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement *Participate and assist in the delivery of various Accounts Receivable initiatives as required
 

CRITICAL COMPETENCIES/QUALIFICATIONS:

*5+ years experience working in a collections environment managing a group of 10+ *Degree in Finance or related field *Experience managing 3rd party Vendors in Collections *General financial and accounting knowledge *Ability to implement and improve contact strategies *Strong knowledge of contact center best practices, laws and regulations *Proven track record of operating with high standards of quality assurance *Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders *Exceptional analytical and problem solving skills *Strong time management skills with an ability to multi-task and prioritize deliverables
*Change agent with vision and execution expertise who can challenge the status quo
*Intermediate to Advanced Knowledge of Microsoft Office Excel and Powerpoint
 

PREFERRED QUALIFICATIONS:

*Telecom background with knowledge of Bell billing systems
 

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

 

ADDITIONAL INFORMATION:

POSITION TYPE: Management 
JOB STATUS: Regular - Full Time 
JOB LOCATION: Montreal || Canada : Quebec : Montreal || Canada : Quebec : Verdun 
APPLICATION DEADLINE: 10/01/2021 

 

PLEASE APPLY DIRECTLY ONLINE TO BE CONSIDERED FOR THIS ROLE. APPLICATIONS THROUGH EMAIL WILL NOT BE ACCEPTED.

 

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or **** to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at ****.

 

Created: Canada, QC, Montreal

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