Financial Counselor

Profile

Description:
Job Purpose:
The Financial Counselor is responsible for providing patients with a positive financial experience. Performs procedures pertaining to all self-pay patients and patients who have insurance coverage but are unable to pay their out-of-pocket portion.

Essential Job Functions including, but not limited to:
Serve as the point of contact for all financial assistance related questions. Communicate with patients to identify and understand financial, social, and other relevant patient information
Reviewing all aspects of the patient bill(s), collection of liability for upcoming visits and procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage.
Establish payment arrangements per company policy and follow-up on established payment plans.
Manage outstanding self-pay accounts and status for management
Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
Serves as a liaison and collaborates with revenue cycle between the patient, providers, external departments, or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period.
Plans, organizes, and prioritizes work to discuss with patients the importance of patients' financial responsibility.
Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives

Required Education:
Must have a high school education or equivalent

Skills, Licensure and Knowledge Requirements:
Two years of hospital or healthcare business office experience (insurance, pre-certification, collections, Medicaid program of Louisiana, etc.).

Physical Demands:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach
Specific vision abilities required include close vision requirements due to computer work
Light to moderate lifting is required

Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.

Travel or Special Requirements:
Driving during the workday as well as local or out of state travel may be required to perform job duties.

Company info

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