Fraud amp Claims Operations Associate Manager PCC/TFS

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At **MEMBERS ONLY**SIGN UP NOW***., we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better **MEMBERS ONLY**SIGN UP NOW***.. It all begins with outstanding talent. It all begins with you.

**MEMBERS ONLY**SIGN UP NOW***. is seeking a JOB TITLE in Consumer & Small Business Banking providing coverage for Branch Banking, Chief Customer Office, CSBB Control, CSBB Diverse Customer Segments, CSBB Operations, CSBB Strategy & Transformation, Consumer Marketing, Deposit Products Group, and Small Business. Learn more about our career areas and lines of business at wellsfargojobs.com.

About this role:

**MEMBERS ONLY**SIGN UP NOW***. is seeking a Fraud & Claims Operations Associate Manager...

In this role, you will:


Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims
Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
Manage allocation of people and financial resources for Fraud and Claims Operations
Mentor and guide talent development of direct reports and assist in hiring talent


Required Qualifications, US:


2 years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1 years Leadership experience


Required Qualifications, International:


Experience in Financial Services, Fraud, Investigations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Leadership experience


Desired Qualifications:


• 1 year of supervisory or management experience• 1 year of leadership experience including coaching, training, and mentoring•1 year of call center experience• Ability to manage a customer service, call center, or sales team• Bilingual speaking proficiency in Spanish/English• Ability to interact with all levels of an organization• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important• Ability to negotiate, influence, and collaborate to build successful relationships• Excellent verbal, written, and interpersonal communication skills• Ability to create and deliver dynamic presentations• Strong analytical skills with high attention to detail and accuracy• Ability to take initiative and work independently with minimal supervision in a structured environment• Solid critical thinking skills•Strong organizational, multi-tasking, and prioritizing skills• Ability to navigate multiple computer systems, applications, and utilize search tools to find information• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills• Knowledge and understanding of the UW (Universal Workstation) system• Experience with Customer Information View (CIV) application• Hogan experience


Job Expectations:

We Value Diversity

At **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: **MEMBERS ONLY**SIGN UP NOW***.

Req Number: R-100708

Updated: 2022-01-11 12:37:58.836 UTC

Location: Tempe,Arizona

Company info

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