CRM Manager Ticketing

Profile

,AnswerValue:u003cpu003eu003cbu003eu003cspanu003eJOB SUMMARYu0026nbsp; u003c/spanu003eu003c/bu003eu003c/pu003eu003cpu003eThe CRM Manager will aid the Director, CRM and the Business Analytics team. This person will focus on the Detroit Tigers Ticketing CRM system and strategy and play a secondary role to the Detroit Red Wings team. They will oversee the day-to-day management and execution of the company’s Microsoft Dynamics CRM system and utilize data to assist with sales and marketing efforts - assisting with lead procurement, market segmentation, customer retention, and overall sales campaign strategy.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eu003cspanu003eESSENTIAL JOB FUNCTIONSu003c/spanu003eu003c/bu003eu003c/pu003eu003cpu003eu003cbu003eSales u0026amp; Marketing Supportu003c/bu003eu003c/pu003eu003culu003eu003cliu003eIdentify and implement, as needed, custom solutions to enhance business processes; serve as liaison between Ticketing and Business Analytics Departments.u003c/liu003eu003cliu003eMaximize internal adoption of CRM by working cross functionally with various departments, IT and end users to identify, document, and communicate business processes.u003c/liu003eu003cliu003eTrain and support users on the CRM system and best practices.u003c/liu003eu003cliu003eLead procurement for sales and marketing campaigns.u003c/liu003eu003cliu003eLead assignment based on inbound inquiries and marketing campaigns.u003c/liu003eu003cliu003eSales campaign management through pipeline management and campaign analytics.u003c/liu003eu003cliu003eFacilitate the development of sales and service strategy through reporting and analysis.u003c/liu003eu003cliu003eManage relationships with external consultants and data providers.u003c/liu003eu003cliu003eManage relationships with internal departments Ticketing, Corporate Partnership, Premium, Finance, and Legal.u003c/liu003eu003cliu003eHelp manage and train CRM Coordinator.u003c/liu003eu003cliu003eCreate reporting on various items such as sales, campaign metrics, and strategic projects.u0026nbsp;u003c/liu003eu003cliu003eStay abreast of CRM and analytics best practices, trends and regulations and provide consultation.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eSystem Maintenanceu003c/bu003eu003c/pu003eu003culu003eu003cliu003eAssist in the day-to-day administration of CRM platform (Microsoft Dynamics 365) including user management, data hygiene and data manipulation.u003c/liu003eu003cliu003eModify the front end of CRM to consolidate and display information based on needs.u003c/liu003eu003cliu003eCoordinate data integration with various vendors and data providers.u003c/liu003eu003cliu003eAutomation utilizing Microsoft Dynamics.u003c/liu003eu003cliu003eConduct basic data entry.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eData Integrityu003c/bu003eu003c/pu003eu003culu003eu003cliu003eEnsure that the data available to users and is accurate and complete through the data architecture, cleansing process and system design.u003c/liu003eu003cliu003eEnsure legal compliance and maintain that the database is being used correctly.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003ePOSITION QUALIFICATIONSu003c/bu003eu003c/pu003eu003culu003eu003cliu003eBachelor’s degree in quantitative or business discipline (e.g., computer science, database systems, mathematics, statistics, economics, marketing, etc.).u003c/liu003eu003cliu003eAt least 3 years or related experience; time in the sports and entertainment industry preferred.u003c/liu003eu003c/ulu003eu003cpu003eu003ciu003eAny equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the worku003c/iu003eu003c/pu003eu003culu003eu003cliu003eExperience with CRM software required.u003c/liu003eu003cliu003eExperience with ticketing software preferred (Ticketmaster / Archtics, Tickets.com / ProVenue ).u003c/liu003eu003cliu003eStrong analytical and problem-solving skills.u003c/liu003eu003cliu003eDemonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines.u003c/liu003eu003cliu003eExcellent multi-tasking ability.u003c/liu003eu003cliu003eExcellent communication, interpersonal, problem-solving, and decision-making skills.u003c/liu003eu003cliu003eHighly self-motivated individual with superior attention to detail and a desire to deliver exceptional results for business objectives.u003c/liu003eu003cliu003eProficient in Microsoft Office products, especially Excel.u003c/liu003eu003cliu003eExperience using Data Visualization Software and/or SQL preferred.u003c/liu003eu003cliu003eDemonstrated cross-functional collaboration. Ability to deliver information up to stakeholder management.u003c/liu003eu003cliu003ePossess the highest integrity and ethical standards.u003c/liu003eu003c/ulu003e,

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