Web Support Specialist-Financial Systems Specialist

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Learn more: ****JOB SUMMARY
Provides support and technical assistance to users for moderately complex
issues related to websites and web application services while meeting defined
service level expectations. Identifies issues, researches causes and provides solutions
for Real Estate Management teams and tenant users.



ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to requests for assistance with websites and web application services
used by Client Real Estate Management teams and tenant users. Documents issues,
resolution or other actions using incident management system.



Resolves moderately complex issues, including escalated requests from lower
level support staff. Escalates requests requiring greater level of expertise.



Works on projects as defined by supervisor, to include developing requirements,
gaining approval to proceed, development and user acceptance.



Identifies opportunities to improve software effectiveness by using established
processes to initiate a new project/work effort.



Performs other duties as assigned.



SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal
assistance such as technical guidance, and/or training to coworkers. May
coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE
Four-year college degree required. A minimum of two years professional customer service or demonstrated advanced knowledge of computer applications related to real estate accounting and/or financial management systems.


CERTIFICATES and/or LICENSES
None


COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to effectively respond to moderately complex inquiries or requests, and successfully convey and explain system and accounting issues to non-system users.


FINANCIAL KNOWLEDGE
Requires basic knowledge of accounting terms and principles.


REASONING ABILITY
Ability to comprehend, analyze, and interpret documents. Ability to comprehend, analyze, and solve moderately complex problems in standard and non-standard situations involving several options. Requires intermediate analytical and quantitative skills.


OTHER SKILLS and ABILITIES
Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Advanced knowledge of Microsoft Excel, including pivot tables, lookups, and formulas. Advanced organizational skills, attention to detail, and openness to new ideas and procedures.


SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Resolves routine questions and problems, escalates issues to other resources with little guidance. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
US Company Profile
About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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