Business Technical Analyst

Profile

Overview
NJM's West Trenton Finance Department is seeking a Business Technical Analyst to join its Business Process Unit (BPU). This position will be responsible for representing the department on business and technology solution efforts, including participating in requirements elicitation, analysis, and testing activities.
This role will work in collaboration with BPUs across the organization as well as Information Technology, the Program Management Office, and other NJM departments.
read more
NJM's West Trenton Finance Department is seeking a Business Technical Analyst to join its Business Process Unit (BPU). This position will be responsible for representing the department on business and technology solution efforts, including participating in requirements elicitation, analysis, and testing activities.
This role will work in collaboration with BPUs across the organization as well as Information Technology, the Program Management Office, and other NJM departments.
Responsibilities
Represents the department on business and technology projects.
Works collaboratively with other BPU teams on enterprise projects impacting the department.
Participates in requirements elicitation, analysis, and testing activities for the business technology solutions and or data/reporting efforts.
Prepares documentation for these efforts such as requirements, test plan/test cases, reports, presentations, and deployment memos. Keep documents stored (and accessible) and update them as needed.
Writes and executes test plans and scenarios in support of business and technology projects, including integrations with other systems. Participate in cross-functional testing initiatives.
Conducts post-deployment smoke testing activities to support technology deployments.
Assists in providing information for cost-benefit analysis (CBA) for project and process initiatives.
Performs and document root cause analysis to determine process or solution deficiencies. Provide mitigation strategies and solutions to reduce the impact of the issue.
Identifies and replicate issues; understand the priority, impact, frequency, and severity. Escalate defects and production issues for remediation. Track issues to resolution.
Assists in the prioritization of defects, enhancements, and improvement requests.
Works with department management to evaluate metrics and define business process and solution improvements.
Prepares training documentation and deliver training to department staff.
Documents “current state” and “future state” processes using various tools, including Microsoft Visio.
Creates/maintains various queries/reports leveraging SQL and/or other reporting tools
Works to enhance knowledge of processes and workflows within the department.
Facilitates meetings with the department and other business units.
read more
Represents the department on business and technology projects.
Works collaboratively with other BPU teams on enterprise projects impacting the department.
Participates in requirements elicitation, analysis, and testing activities for the business technology solutions and or data/reporting efforts.
Prepares documentation for these efforts such as requirements, test plan/test cases, reports, presentations, and deployment memos. Keep documents stored (and accessible) and update them as needed.
Writes and executes test plans and scenarios in support of business and technology projects, including integrations with other systems. Participate in cross-functional testing initiatives.
Conducts post-deployment smoke testing activities to support technology deployments.
Assists in providing information for cost-benefit analysis (CBA) for project and process initiatives.
Performs and document root cause analysis to determine process or solution deficiencies. Provide mitigation strategies and solutions to reduce the impact of the issue.
Identifies and replicate issues; understand the priority, impact, frequency, and severity. Escalate defects and production issues for remediation. Track issues to resolution.
Assists in the prioritization of defects, enhancements, and improvement requests.
Works with department management to evaluate metrics and define business process and solution improvements.
Prepares training documentation and deliver training to department staff.
Documents “current state” and “future state” processes using various tools, including Microsoft Visio.
Creates/maintains various queries/reports leveraging SQL and/or other reporting tools
Works to enhance knowledge of processes and workflows within the department.
Facilitates meetings with the department and other business units.
Requirements
Bachelor's Degree required (Finance or Accounting is strongly preferred); or equivalent hands-on work experience with business process initiatives
Two to five years' of experience in an analytical role (i.e., business process, project management, software development and analytical techniques and practices) is required
Minimum one to three years' experience in creating and running queries and data analysis
Strong organizational and time management skills
Demonstrated ability to adapt to frequent and unexpected changes.
Strong analytical and problem-solving skills.
Demonstrated ability to write and communicate clearly, concisely, and in a manner that connects to a wide audience (i.e., technical, non-technical staff).
Demonstrated proficiency in Microsoft Office Suite: PowerPoint, Word, Excel (including some knowledge of pivot tables, formulas, macros) is required.
Visio is preferred.
Property and Casualty Insurance industry knowledge a plus.
read more
Bachelor's Degree required (Finance or Accounting is strongly preferred); or equivalent hands-on work experience with business process initiatives
Two to five years' of experience in an analytical role (i.e., business process, project management, software development and analytical techniques and practices) is required
Minimum one to three years' experience in creating and running queries and data analysis
Strong organizational and time management skills
Demonstrated ability to adapt to frequent and unexpected changes.
Strong analytical and problem-solving skills.
Demonstrated ability to write and communicate clearly, concisely, and in a manner that connects to a wide audience (i.e., technical, non-technical staff).
Demonstrated proficiency in Microsoft Office Suite: PowerPoint, Word, Excel (including some knowledge of pivot tables, formulas, macros) is required.
Visio is preferred.
Property and Casualty Insurance industry knowledge a plus.

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