Lead Customer Service Representative - Military Veterans

Profile

About this role:**MEMBERS ONLY**SIGN UP NOW***. is seeking a Lead Customer Service Representative...In this role, you will:nSupport management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service teamnProvide feedback and present ideas for improving or implementing processes and tools with customer service area impactnPerform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretationnPrioritize work and provide day to day work leadership and mentorship to Customer Service RepresentativesnLead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teamsnProvide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administrationnHandle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experiencenRequired Qualifications, US:6 years of experience in Financial Services, Contact Center or Customer Service, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:nExperiencing coaching and developing employees in a team settingnOrganized & detail-orientednFinancial Services experiencenGreat communication skillsnnnnWe Value DiversitynnAt **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US:u00a0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnn

Company info

Sign Up Now - FinancialServicesCrossing.com