Humana - Sr. Digital Channel Development

Profile

Description

Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.

CenterWell, a fast-growing subsidiary of Humana, is all about making positive changes in the lives of seniors, as well as in the lives of our associates. Offering Primary Care, Home Health, and Pharmacy services, we put customers at the center of everything we do-inspiring us to deliver better healthcare, higher quality outcomes, lower costs, and more personalized care.

The Digital Product organization inside of CenterWell Pharmacy (previously branded 'Humana Pharmacy') is looking for a Senior Digital Channel Development Professional to join us in transforming healthcare. The Senior Digital Channel Development Professional will support our teams in a highly visible role across Digital Pharmacy Product's senior leadership, cross-functional teams, and business partners to support overall executive communications, emerging channel development assessments, and portfolio management operations.

Responsibilities

Reporting within the Digital Portfolio team under CenterWell Pharmacy Digital - Product Management, the key responsibilities of this full-time remote role includes:

Executive Communications:


Serves as an expert in business storytelling and slide visualization/creation through executive-level presentations.
Creates and maintains communication calendars for executive presentations, meetings, workshops, etc. to ensure timely notice, due dates, and reviews are scheduled in advance for all stakeholders/content creators involved.
Develops roadmaps, plans, business cases, communications, and other ad-hoc artifacts for leadership/their supporting team(s). Ensures alignment across stakeholders and business partners by proactively utilizing different communication channels and optimizing effectiveness within a remote setting.


Digital Channel Development:


Collects applicable information and supports analyzing data to initiate, develop and recommend actionable insights while also equipping our leadership with the right details to make informed data-driven decisions.
Identifies and articulates the short and long-term impacts of recommendations through data, assessments, research, discovery.
Serve as a self-researcher who can search/utilize both internal/external creditable sources to develop strong value propositions and business cases.


Digital Portfolio Management & Operations Support:


Support cross-functionally through ad-hoc projects/requests by working with Digital Pharmacy leadership and throughout the broader team(s) to execute on high-priority needs often under tight deadlines.
Serve as liaison with staff, executives, senior leaders on meeting/workshop/offsite planning, action items, providing routine updates, and other operational activities.
Works with executive assistants to coordinate complex meeting schedules, workshop/offsite planning logistics, and other ad-hoc scheduling needs.
In direct reporting within the Digital Pharmacy Product - Portfolio team, ensure the successful operation of portfolio management including ideating support, creating/testing new processes, and execution support to routinely improve efficiency and standardization.


Required Qualifications


Bachelor's Degree in Business, Finance or a related field
2-4 years of industry and/or consulting experience within large healthcare or product-driven organizations, business administration, and/or quantitative analytics, research, or insight generation.
Experience with communications and strong relationship building across matrixed, cross-functional teams ranging from junior-level employees to senior executives.
Experience communicating and collaborating through a remote setting / tool; Advanced skills in Microsoft Office 365 Suite (SharePoint, Teams, PowerPoint, Excel, Power Platform etc.) preferred.
Self-starter and learner who can use independent judgment to and works under minimal supervision with multiple stakeholders.


Preferred Qualifications


Healthcare industry, management consulting, corporate strategy and/or business unit strategy, and/or business analysis experience/fellowships.
Experience with technology and digital product teams utilizing an agile framework/lifecycle (SAFe, Scrum, etc.).
Digital experience (web, mobile, social and/or ecommerce)


Additional Information


This position is full-time remote


#LI-Remote

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a Modern Hire assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 - 20 minutes. Your answers will be reviewed and you will subsequently be informed if you will be moving forward to next round.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

According to Humana's COVID-19 policy, vaccination and masking is required regardless of vaccination status (with exception for eating and drinking) for associates working in a clinical setting where patients receive care (e.g., pharmacy retail locations, clinics, home care). The policy only requires the primary series alone (first and second vaccine). Boosters are encouraged, but not required. Associates have the option to request an accommodation for medical, religious or other personal needs.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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