Sr Mgr Customer Relationship Analytics

Profile

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We believe that our company’s success depends on the passion and creativity of our amazing employees. To create environments in which our people can fully thrive, we turn to our guiding behaviors:
Be human. Make it real. Think about tomorrow.
These set the tone for **MEMBERS ONLY**SIGN UP NOW***., along with our Rallying Cry:
Let’s talk about what’s possible.
Our supportive leaders collaborate with their teams through ongoing feedback and two-way dialogue to maintain a culture continual learning.
Data science is the multi-disciplined practice of extracting value from data—problem-solving using curiosity, scientific methods, processes, and outputs of algorithms, platforms, and systems to extract knowledge and insights from structured and unstructured data. Decision Science professionals answer business questions, using basic queries, tabulations and statistical techniques to understand and explain business performance and identify business opportunities.
The Customer Decision Science team is responsible for creating & sharing out insights about the **MEMBERS ONLY**SIGN UP NOW***. customer using internal **MEMBERS ONLY**SIGN UP NOW***. data. This team strives to be the subject matter experts on **MEMBERS ONLY**SIGN UP NOW***. customer data and to deliver state of the art analysis using this data to our business partners.
As the
Senior Manager of Customer Relationship Analytics
you will work to provide valuable information to the enterprise about the customer’s relationship with **MEMBERS ONLY**SIGN UP NOW***.. This not only includes how they spend with us (in store, in home, web, mobile apps, etc.), but also how they interact across the entire **MEMBERS ONLY**SIGN UP NOW***. ecosystem (advisors, chat, membership, subscriptions, etc.). As **MEMBERS ONLY**SIGN UP NOW***. continues to develop new & better ways to interact with our customers, you will be responsible for educating the business on how this impacts our customer relationships.
Overview
Manage, coach, and develop a team that performs customer analytics for the enterprise. Your team has a working business relationship with & is responsible for insights on Membership, Financial Services, Geek Squad, and other clients across **MEMBERS ONLY**SIGN UP NOW***.. The goal of these relationships is to help advise & educate our clients on the customer’s overall relationship with **MEMBERS ONLY**SIGN UP NOW***., as well as provide guidance on how this fits in to other customer touchpoints across the company.
You will build relationships with clients to identify opportunities for analyses that help answer key business questions, based on sound logic while managing timelines & capacity. The goal is to lead clients away from simplistic tallying and reporting, but instead drive them towards holistic analyses. You will need the
ability to think creatively on how to apply our internal customer data, external data sources, and other **MEMBERS ONLY**SIGN UP NOW***. knowledge together to create informative/insightful work for our clients.
For each project, you may assist in or lead writing SQL code, developing the methodology & analytical support to answer the question, creating presentation-ready material, and sharing out to the end client. This role needs to be good at storytelling using data & analytics, being able to weave in how the topic fits in with the rest of the enterprise.
Basic Qualifications
Bachelor's degree in Statistics, Mathematics, Economics, or related field
7 years of experience in retail, analytics, business, or related area
5 years of experience applying analytical techniques to answer business questions or scientific questions
2 years of formal or informal leadership experience
2 years of experience managing projects
Experience with analytical tools (SQL, SAS, Python, R, or related)
Preferred Qualifications:
1 years of experience presenting to all levels of an organization

Company info

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