Underwriting Manager

Profile

Position Summary
The Underwriting Manager is responsible for overseeing a team and underwriting new files as part of their current day to day responsibilities. This position will be responsible for managing the Mortgage Underwriting team to include constant monitoring of file flow and workloads in order to attain acceptable turn times and member service. The Underwriting Manager will monitor efficiencies and will continually look for ways to improve our processes, both in terms of procedures and use of systems to ensure continuous service and quality improvements and error reductions. Success in this position is demonstrated by building a cohesive team of Underwriters, effectively applying guidelines and sound underwriting practices, providing intelligent risk assessment and informed decisions while ensuring regulatory compliance and meeting all agreed upon SLAs.
Primary Responsibilities
Create and maintain a highly efficient and productive environment/culture that values its team members and rewards performance.
Ensures effective communication with staff, management, and partner credit unions
Manage the mortgage underwriting pipeline being cognizant of service levels, quality, compliance and member expectations
Plans, coordinates, directs, reviews and supervises work of subordinates in the underwriting of conventional first mortgage loans including:
Oversees underwriting to ensure adherence to all investor and credit union guidelines;
Reviews loans submitted to Underwriting to ensure they are complete and accurate and provides feedback to Processing team;
Ensures the integrity of loan data entered and maintained in Empower LOS and investor AUS;
Ensures that loan conditions submitted to obtain clear-to-close are reviewed in a timely manner
Ensure compliance with regulatory requirements including but not limited to: HMDA, RESPA, Reg Z, Reg B, Fact Act, and Safe Act
Monitor results of internal audits and suspensions for areas needing improvement and additional training opportunities
Demonstrate exceptional service in all interactions with members, prospective members and personnel in partner credit unions
Provide guidance, training, coaching and assistance to processing staff as needed
Responsible for hiring, employee evaluations, disciplinary actions, salary adjustments and termination functions.
Review and analyze file documentation related to the loan decision and properly mitigate and document policy exceptions
Work closely with varying levels of management both internally and externally with members
Other various duties as required
Ability to function in an ever-changing environment and work across all business channels in Underwriting (Retail/CC/Wholesale) as needed
Supervisory Responsibilities
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required:
Strong knowledge of Fannie Mae/Freddie Mac guidelines and AUS
Strong knowledge of FHA/VA guidelines and AUS
Strong knowledge of State and Federal laws pertaining to the mortgage banking industry (i.e. RESPA, TILA, ECOA, etc.)
Ability to perform mathematical calculations with speed and accuracy
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Strong communication skills, both verbal and written, are necessary
Excellent customer service skills with strong attention to detail
Time Management skills and the ability to prioritize workload based on department SLA’s and member needs
Strong analytical skills required with a high degree of accuracy
Ability to work flexible hours as needed
Ability to multi-task in other areas of the unit
Positive attitude and team-oriented spirit
High School Diploma or GED required, BA/BS preferred
Typically, 7 years’ experience in all aspects residential mortgage origination for both conventional and government products
Two or more years’ experience in a management role
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques and styles. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, percentage, and draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence. May troubleshoot highly sensitive or confidential issues. Personally ensures problem resolution. Identifies barriers to effective customer service and sets customer service standards. Establishes a customer feedback system and holds self-accountable for customer service excellence within the department.
Certificates, Licenses, Registrations
DE, LAPP, SAR preferred
RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The employee is regularly required to talk or hear.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

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