Global Client Services - Senior Manager

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Job Description and Responsibilities
Interactive Brokers Group is looking for a self-driven and experienced Senior Manager to head our Client Services team in the upcoming Manila office. The role will focus on creating and driving the strategy to impact client satisfaction, processes, talent, and culture initiatives. The individual will set up and lead a team that supports the daily functions of the client service department.
Responsibilities
Manage all activities associated with client services team, including developing and implementing policies and procedures.
Ensure continuous improvement of processes, systems and communications.
Obtain a thorough knowledge of products offered by IBKR on various global exchanges.
Provide end-to-end query resolution right from opening/funding accounts, trading platform queries, margin/trade issues, etc.
Keep ahead of the industry’s developments and apply best practices to areas of improvement.
Listen to team members’ feedback and resolve any issues or conflicts.
Communicate expectations, assignments, and responsibilities clearly and professionally to the team.
Deliver hiring, promotion and disciplinary recommendations, performance evaluation and feedback for direct reports.
Create a culture and processes that achieve the business goals and objectives regarding client services.
Develop and implement training and quality assurance programs for new hires and experienced employees.
Qualifications and Skills Required
Bachelor’s or higher degree required. A specialization in finance is an added advantage.
Eight to ten years of experience in client services.
Four-plus years of experience in capital markets is a must.
Exceptional client-facing and communication skills.
Strong interpersonal and organizational skills.
Excellent people management skills and be able to work under pressure.
Benefits
Training and Personal Development Programs
Competitive Salary and Performance Bonus
Night differentials, Paid Vacation/Sick Leaves
HMO Benefits and Life Insurance
Attractive Employee Referral Policy
Company Overview
Interactive Brokers LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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