Head of Digital amp Automation amp Client Experience LatAm

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Head of Digital, Automation & Client Experience - Latam Aon is currently recruiting for a Head of Digital, Automation & Client Experience to join our team in Latam  As part of an industry-leading team, you will coordinate different operational improvement initiatives across Latin America, working closely with different countries and our global Aon Business Services organization to improve the quality of our delivery to corporate clients. In this role, you will report directly to the Head of Health Solution Line in Latam.   The OpportunityThe Head of Digital, Automation & Client Experience is responsible for the defining priorities among several different operational improvements for the Health solutions line that have the potential of generating process improvements, simplify and improve the experience of Aon’s corporate clients, mainly HR professionals. With portfolios that vary in size and complexity across the region, this will require defining priorities that maximize the greater good of the firm and our clients, while supporting growth opportunities.Reporting into the Head of Solution Line, Region (Latam), the incumbent will also partner with the Global Head of Operations of Health Solutions and collaborate with Health Solutions, ABS and technology resources in each sub-region and country. What will you be doing?Helps and leads the articulation of the different applications that support the Health Solutions business in the region, aligned with global standards and ensuring relevance with local trends and needs. When possible, leverages the utilization of uniform technology across sub-regions and countries.Works with global and local Health Solutions and ABS teams to identify components of the value chain among insurance companies, Aon and our clients that can be automated and/or digitalized. Coordinates implementation of different projects and works with leadership to set priorities with the greatest impact for clients and Aon. Partners with solution line teams in each country and looks for universal processes across all geographies that can be homogenized, simplified, and streamlined, coordinating implementation with ABS, as needed. Supports the current client satisfaction metrics like the Aon Promise with other ways of measuring and improving the experience that HR professionals and other stakeholders at our clients have with our services. Develops and maintains key internal stakeholder relationships across the organization, including key LATAM resources involved in Health Solutions LATAM.Works with ABS to identify, design and implement internal and external dashboards with relevant metrics for colleagues and clients, respectively, with the goal of providing objective performance indications that drive continuous improvement.Maintains an understanding of shifting industry dynamics and developments, with particular focus on technology applications to Employee Benefits.Facilitates internal training and communications related to areas of expertise and supports leadership change-management efforts.Leads research initiatives and other client reach efforts to understand in depth evolving client expectations derived from their relationship with Aon as their trusted advisor in Employee Benefits. What skills and experience do you need?Strong background on operations, process improvement and technology applications Experience in the Insurance or Financial Services industry, prior exposure and interest in new technologiesBusiness acumen that supports the ability to prioritize what is most impactful for Aon and its clientsFinancial experience to develop and support business cases related to new projects and initiativesAbility to think strategically and manage/coordinate multiple projects at the same timeAbility to build and work across inclusive and diverse teams and to communicate with individuals across countries and sub-regionsSix-sigma or other process-improvement qualifications desiredEducated to university degree levelProven 5 years’ experience, preferably in the insurance, healthcare or financial services industry Strong analytical capabilities and attention to detailStrong organizational skills and ability to self-motivateIntellectually curiousExcellent written and verbal communication skillsFluent in English and Spanish (a must), and Portuguese (desired)Motivates and inspires others, creating an environment for continuous learning and connection Leadership QualitiesA “one-firm” mindsetInclusive and inspiringLeadership resolveDrive to innovateClient centric growth orientationValues-drivenPassion for uniting diverse stakeholders around common vision We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.   2021-50589,qualifications:UNAVAILABLE,responsibilities:Head of Digital, Automation & Client Experience - Latam Aon is currently recruiting for a Head of Digital, Automation & Client Experience to join our team in Latam  As part of an industry-leading team, you will coordinate different operational improvement initiatives across Latin America, working closely with different countries and our global Aon Business Services organization to improve the quality of our delivery to corporate clients. In this role, you will report directly to the Head of Health Solution Line in Latam.   The OpportunityThe Head of Digital, Automation & Client Experience is responsible for the defining priorities among several different operational improvements for the Health solutions line that have the potential of generating process improvements, simplify and improve the experience of Aon’s corporate clients, mainly HR professionals. With portfolios that vary in size and complexity across the region, this will require defining priorities that maximize the greater good of the firm and our clients, while supporting growth opportunities.Reporting into the Head of Solution Line, Region (Latam), the incumbent will also partner with the Global Head of Operations of Health Solutions and collaborate with Health Solutions, ABS and technology resources in each sub-region and country. What will you be doing?Helps and leads the articulation of the different applications that support the Health Solutions business in the region, aligned with global standards and ensuring relevance with local trends and needs. When possible, leverages the utilization of uniform technology across sub-regions and countries.Works with global and local Health Solutions and ABS teams to identify components of the value chain among insurance companies, Aon and our clients that can be automated and/or digitalized. Coordinates implementation of different projects and works with leadership to set priorities with the greatest impact for clients and Aon. Partners with solution line teams in each country and looks for universal processes across all geographies that can be homogenized, simplified, and streamlined, coordinating implementation with ABS, as needed. Supports the current client satisfaction metrics like the Aon Promise with other ways of measuring and improving the experience that HR professionals and other stakeholders at our clients have with our services. Develops and maintains key internal stakeholder relationships across the organization, including key LATAM resources involved in Health Solutions LATAM.Works with ABS to identify, design and implement internal and external dashboards with relevant metrics for colleagues and clients, respectively, with the goal of providing objective performance indications that drive continuous improvement.Maintains an understanding of shifting industry dynamics and developments, with particular focus on technology applications to Employee Benefits.Facilitates internal training and communications related to areas of expertise and supports leadership change-management efforts.Leads research initiatives and other client reach efforts to understand in depth evolving client expectations derived from their relationship with Aon as their trusted advisor in Employee Benefits. What skills and experience do you need?Strong background on operations, process improvement and technology applications Experience in the Insurance or Financial Services industry, prior exposure and interest in new technologiesBusiness acumen that supports the ability to prioritize what is most impactful for Aon and its clientsFinancial experience to develop and support business cases related to new projects and initiativesAbility to think strategically and manage/coordinate multiple projects at the same timeAbility to build and work across inclusive and diverse teams and to communicate with individuals across countries and sub-regionsSix-sigma or other process-improvement qualifications desiredEducated to university degree levelProven 5 years’ experience, preferably in the insurance, healthcare or financial services industry Strong analytical capabilities and attention to detailStrong organizational skills and ability to self-motivateIntellectually curiousExcellent written and verbal communication skillsFluent in English and Spanish (a must), and Portuguese (desired)Motivates and inspires others, creating an environment for continuous learning and connection Leadership QualitiesA “one-firm” mindsetInclusive and inspiringLeadership resolveDrive to innovateClient centric growth orientationValues-drivenPassion for uniting diverse stakeholders around common vision We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2021-12-02T11:05:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-12-16T11:06:00 0000,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Aires,addressRegion:UNAVAILABLE,streetAddress:Av. Emma de la Barra 353 piso 4,postalCode:C1428ADB,addressCountry:Argentina}}}

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