Fraud amp Claims Senior Ops Manager

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At **MEMBERS ONLY**SIGN UP NOW***., we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better **MEMBERS ONLY**SIGN UP NOW***.. It all begins with outstanding talent. It all begins with you.

**MEMBERS ONLY**SIGN UP NOW***. is seeking a Fraud & Claims Operations Senior Manager in Consumer & Small Business Banking providing coverage for Branch Banking, Chief Customer Office, CSBB Control, CSBB Diverse Customer Segments, CSBB Operations, CSBB Strategy & Transformation, Consumer Marketing, Deposit Products Group, and Small Business. Learn more about our career areas and lines of business at wellsfargojobs.com.

About this role:

**MEMBERS ONLY**SIGN UP NOW***. is seeking a Fraud & Claims Operations Senior Manager...

In this role, you will:


Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity
Engage and influence stakeholders or business leaders associated with fraud and claims activity
Identify and recommend opportunities for improving the process of fraud and claims activity across the company
Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
Collaborate with and influence supervisors, analysts, specialists, consultants or business partners
Interact directly with cross channel business leaders
Manage allocation of people and financial resources for Frauds and Claims Operations
Develop and guide a culture of talent development to meet business objectives and strategy


Required Qualifications, US:


6 years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3 years Management experience


Required Qualifications, International:


Experience in Investigations of Fraud Claim Transactions or Policy Violations, Risk Management, Compliance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Management experience


Desired Qualifications:


•6 years of experience including previous financial crime/fraud or risk management experience at both the exempt and non-exempt level.•Strong leadership skills, including demonstrated success building effective teams, developing managers and continually engaging team members•Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities•Ability to work collaboratively with other fraud managers and business partners.•Operational Management experience, including development and monitoring of key operational performance measurements•The ability to conceptualize, develop and implement process improvements•Prior financial management experience including budgeting, forecasting and monitoring of financial activities including volume and productivity•Excellent analytical and project management experience a must•The ability to think strategically•Demonstrated strong oral and written communication skills•Bachelor of Science or Bachelor of Arts Degree•3 Years Call Center Management or managing a production operation•Prior experience managing supervisory staff•Debit Card Claims Processing Knowledge•REG E knowledge•Proven Project Management and/or improvement initiative implementation
•Experience managing and developing a large operations team


Job Expectations:

We Value Diversity

At **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: **MEMBERS ONLY**SIGN UP NOW***.

Req Number: R-101000

Updated: 2022-01-13 02:39:07.136 UTC

Location: Chandler,Arizona

Company info

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