Bilingual Spanish Associate Customer Service Representative - Military Veterans

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About this role:**MEMBERS ONLY**SIGN UP NOW***. is seeking a Bilingual Spanish Associate Customer Service Representative in CSBB Operations. Learn more about the career areas and lines of business atu00a0wellsfargojobs.comIn this role, you will:nSupport customers with inquiries on financial products and servicesnIdentify ways to improve customer experience within established proceduresnPerform routine customer support tasks by responding to and resolving customer inquiries and complaintsnReceive direction from customer service supervisornEscalate questions and issues to more experienced representativesnInteract with immediate customer service team as well as internal and external customers on incoming questions and concernsnRequired Qualifications, US:BILINGUAL (SPANISH), 6 months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:nAttention to DetailnType and Talk at the same timenActive Listening SkillsnCall Center ExperiencenJob Expectations:nnMust take and pass required Spanish language assessment nnnBilingual speaking proficiency in Spanish/English nnSchedule shift will be between 7am - 9pm CST. Training: M-F 8a-5p for 5 to 6 weeks. Schedule will be provided during final week of training.Location: 6061 N State Hwy 161 IRVING, TX 75038Pay: $20 /HR BENEFITSBILINGUAL (SPANISH) requirednnnWe Value DiversitynnAt **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US:u00a0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnn

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