IT Support Specialist

Profile

Join the INTERACTIVE BROKERS Team!
Interactive Brokers has been at the forefront of the Fintech space for over 42 years and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers.
We are looking for IT Support Specialist to join our Technical Clearing Operations team. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and business technology must be maintained, monitored and supported across the globe 24/7. To achieve that goal, Interactive Brokers maintains a team of operations associates around the world to monitor and troubleshoot all issues pertaining to the clearing system. The operations associate job involves interacting with business and development teams to provide ongoing support to our automated systems, to provide an enhanced customer experience and to ensure that all systems are functioning properly on a daily basis.
As an IT Support Specialist your key responsibilities are to:
Monitoring all aspects of the Interactive Brokers automated Clearing System.
Analyze, address, escalate and resolve clearing system operational issues.
Interacting with various departments within the organization to communicate problem status and resolution.
Analyzing existing business workflows to develop new monitoring tools and automate process monitoring.
Acting as a primary escalation point for all post trade technical issues.
Working with our external vendors on connectivity, migrations, and new system setups.
Maintaining optimum daily clearing system processing flows.
Qualifications, Skills, & Attributes
Bachelor's degree or equivalent in business, finance, or technology
Prior experience in the financial industry is a plus, but not required.
Experience with Unix / Linux style command line interfaces
Knowledge of UNIX operating systems, Shell Scripting, PERL.
A keen desire to explore and learn new concepts, systems and technologies.
The ability to analyze and solve problems promptly and accurately in a fast-paced changing environment.
Self-starter who can handle a problem from start to finish.
Effective communication skills written and verbal.
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan (401k) with competitive company match
Excellent health and welfare benefits including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with sit/stand desks and multi-monitor setups
Company Overview
Interactive Brokers (IBKR), a subsidiary of publicly-traded **MEMBERS ONLY**SIGN UP NOW***., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg,Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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