Business Analyst III

Profile

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if:
You can operate in a fast-paced, dynamic environment.
You can build partnerships that move our business forward
You see feedback or failure as motivation to learn and to grow
You believe data-driven decision making is the norm
You relate to our core principles (
link
) and want to work with Conversational AI experts
As a Business Analyst III you will collaborate with multiple global functions to research technical, software development and business challenges and analyze processes and data to confidently make — and defend — business decisions. You should be extremely comfortable with data.
In this role you will help improve the operating performance of the CIO office and the Global Product and Technology (GPT) team, contributing in a number of areas:
Work with budget owners to identify opportunities to optimize spending on computer hardware and software, business services, subcontractors and other vendors.
Improve the performance of LIvePerson’s technical partners by more effectively utilizing systems and streamlining processes around recruiting, onboarding, training, performance management and offboarding.
Enhance processes to cost effectively meet the needs of the LivePerson remote workforce.
Manage subcontractor relationships to help ensure the technical product roadmap is achieved and that individual subcontractors have the tools necessary to succeed in their roles.
Develop, execute and maintain vendor performance metrics, including insightful assessments of CSAT and Vendor performance.
Assist in developing annual budgets and quarterly forecasts.
Assist legal, purchasing and finance in negotiating contracts.
Your qualifications:
5 years experience analyzing a wide range of business challenges, developing road maps to achieve those challenges and working in a team to execute those plans in a timely manner.
Ability to work smart and fast with a genuine customer-first, day-1 mindset.
Highly proficient Excel/Sheets skills; experience working with relational databases and pivot tables; e
xperience with data visualization tools is a plus;
analytical thinker.
Successful track record of translating business vision into clear, concise white papers and also into measurable data outputs.
Clear understanding of the fundamentals of finance, accounting and statistics or engineering principles and business operations.
Strong written communication skills; we emphasize writing and narratives are how we communicate strategy and tactics to executives, partners and stakeholders.
Experience working backwards from the customer and delivering innovative, simple solutions.
Proven ability to communicate with leaders across the company and build an understanding with them of your team’s role, accomplishments, and requirements for success.
Working knowledge of SDLC, AI, Bots & Automation a plus.
B..S. degree in Business Administration, Accounting, Finance, Statistics or Engineering; MBA a plus.
We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like a retirement plan, paid parental leave, and competitive paid time-off that enables our LivePerson family to recharge.
You can read more about LivePerson and Our Principles here -
****Our company believes equal opportunities for both genders is something that has been overlooked for too long.
To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.
LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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