Business Intelligence Lead Data Analytics

Profile

Description

The Business Intelligence Lead will provide the Retail Digital Shopping Team data-driven insights. In this role, you will be responsible for developing datasets, tools, analyses and data visualization to inform the Retail Digital Shopping product strategy and roadmaps.

Responsibilities

Description

The Business Intelligence Lead will provide the Retail Digital Shopping Team data-driven insights. In this role, you will be responsible for developing datasets, tools, analyses and data visualization to inform the Retail Digital Shopping product strategy and roadmaps.

Responsibilities

Candidates should be able to collect, integrate, analyze, and present the enterprise's raw data in order to create insightful and actionable feedback on the customer experience, through:


Identifying new value creation opportunities for the customer and business through understanding key pain points, experience & retention outcomes, and funnel drop-off metrics
Defining key metrics for business reporting, establishing baselines, recommending goals, measuring the progress towards those goals driven by key initiatives, and converting to budget impact
Working to build new data products (including e.g. through Power BI) in support of various product managers
Partnering with CX insights team to understand and establish links between perception metrics and leading operational/experience measures


Required Qualifications


Bachelor's degree
6 years of technical data experience in data analysis
Advanced experience working with big, complex data sets within large organizations
Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction
Proven track record of decision making and problem solving based on analytics
Proficiency in verbal/written communication to senior and executive leadership


Preferred Qualifications


Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field
Advanced in SQL, SAS and other data systems
Experience in customer research and analytics techniques, customer strategy, process improvement and performance management
Experience with tools such as Tableau and Qlik for creating data visualizations
Expertise in data mining, forecasting, simulation, and/or predictive modeling


Additional Information:

This role can be located Remote from anywhere in the U.S.

Vaccine Policy:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Work-At-Home Requirements:


WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:


Work-Life Balance
Generous PTO package
Health benefits effective day 1
Annual Incentive Plan
401K - Immediate company match
Well-being program
Paid Volunteer Time Off
Student Loan Refinancing


If you share our passion for helping people, we likely have the right place for you at Humana.

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

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