Chase Consumer Banking Market Expansion Market Director Banking - Southern Maryland Prince Georges/Montgomery Counties

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Chase Consumer Banking (Market Expansion) Market Director Banking - Southern Maryland (Prince George's/Montgomery Counties','190095641','!*!

At JP Morgan Chase, we have an
obsession for helping our customers, taking care of our employees, a strong
commitment to diversity and inclusion, building relationships, and delivering
extraordinary customer service. Using the latest banking solutions combined
with cutting edge financial technology you’ll be front and center representing
our brand, and problem solving to offer our customers the best solutions for
their financial needs. If you are passionate about people, helping to improve
the lives of our customers through financial solutions, education and advice,
then join us at JP Morgan Chase.

 

Job Description:

 

The Market Director will drive a
world class customer experience, strategize to drive the growth of the deposits
and banking business, develop and coach Branch Managers, and oversee the
management of the market. The Market Director also plays a key role in ensuring
our Customer Promise comes to life for our clients. We acknowledge who our
customers are and what they want out of life. We make it easy to bank and
invest when, where and how our customers want. We give access to solutions,
strategies and expertise when our customers need them. A successful Market
Director creates a culture of excellence and an environment that meets a high
standard of customer service and excellence within the community by building
deep relationships and delivering an exceptional customer experience.

 

Responsibilities:

 

As a Market Director, you will
leverage your leadership and communication skills to:

 

Manage and coach branch managers to
engage customers


Coach branch managers on best practice techniques for
coaching, reviewing business, and ensuring compliance
Recruit, retain, and develop excellent talent to be
customer-obsessed
Encourage integration and cooperation between branch
manager, bankers, and advisor
Address any escalated client issues promptly and
effectively
Instill an environment where employees feel valued,
supported, and able to achieve career growth


 

Drive growth in the business


Develop strategy to achieve key financial metrics
including deposit and investment balance growth, customer acquisition and
retention, and expense management
Drive integration with partners from Chase Wealth
Management, Business Banking and Home Lending (One Chase) to give our
customers access to solutions, strategies and expertise to give our
customers one place to meet all of their financial needs
Partner with other market leaders (e.g., Market
Director –Wealth) to ensure the growth of other lines of business,
including investments and loans
Being a visionary who influences the use of technology
to meet the customers’ needs of today and the future
Work with branch managers to implement growth strategy


 

Manage the market to ensure an
excellent customer experience


Have a passion for our customers which results in all
of our employees meeting and exceeding our customer expectations and
creating a customer obsessed culture
Ensure that all branch managers are effectively
mitigating risk and remaining in compliance to guarantee a safe banking
experience for clients
Conduct detailed business reviews to deep dive into
results
Deploy resources to optimize market performance



 
','!*!

Desired Skills:

 


Pursues and creates a customer centric organization
Proven track record of coaching and developing high
performing sales teams
Demonstrates ability to build relationships and
proactively collaborate with all other areas of CCB
Is proactive; takes initiative to identify solutions,
has entrepreneurial business spirit and executes with a sense of urgency
Creates a climate in which people want to do their
best; motivates and empowers others by inviting input from each person and
sharing ownership and visibility
Ability to set the tone of commitment to diversity and
inclusion
Ability to effectively lead managers remotely
Identify needs of market segment in order to tailor
proactive customer education
Effectively prioritizes, multi-tasks, and plans and
executes business growth strategy
Ability to translate knowledge of financial markets and
economic trends for execution of growth strategy
Branch management or other related management
experience
Consumer/commercial credit knowledge; Understanding of
financial planning and customer life cycle
Strong commitment to upholding a sound risk and
controls environment
BA/BS degree preferred


 

','JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.','Client Management','US-MD-Baltimore-100 International Drive / 59691','','CONSUMER & COMMUNITY BANKING','Full-time','Standard','Day Job','','Chase','Chase','Chase Consumer Banking (Market Expansion) Market Director Banking - Southern Maryland (Prince George's/Montgomery Counties

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