Application Support Lead - Military Veterans

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Job Description:Position SummaryThe Senior Production Services Manager is responsible for delivering Application Production Services (APS) for the Equities Front Office High Touch Cash and Derivatives trading business which include Order Management Systems, Execution Systems, Post-trade booking and allocation systems, position keeping systems, Derivatives applications and batch processing. Responsibilities include managing quality of service delivered by the APS team, maintaining strong relationship with business/technology stakeholders and partners and drive continuous improvement on stability and efficiency.Responsibilities:nProvide leadership and oversight of APS processes u2022 Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives.nProvide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stabilitynCollaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projectsnLiaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and lawsnRequired SkillsnExperience managing a team, including coaching, performance and day to day engagement in the success of the teamnStrong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systemsnIndependent self-starter, highly organized and detail oriented, with a proactive approach and positive attitudenAbility to work in a fast-paced environment and drive quality results with urgencynMust be an effective communicator and negotiator with strong presentation skillnExperience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic prioritiesnCollaborates across teams, including business, technology, and risk/compliance partners u2022 Advanced knowledge of Excel and PowerPoint for the purposes of performing data analysis and creating executive level reportingnDesired SkillsnExperience with trading technologiesnDemonstrated business acumen of trading businessnProven ability to operate within a matrix environmentnCore Technology Infrastructure Organization:nStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsnExcels in working among diverse viewpoints to determine the best path forwardnExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnernCommitment to challenging the status quo and promoting positive changenParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client basenBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldnDevelops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Employees in the Support Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in a technical environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. employees in this job code must manage people. This job code is only to be used for Employees supporting Global Markets.Job Band:H4Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Position SummaryThe Senior Production Services Manager is responsible for delivering Application Production Services (APS) for the Equities Front Office High Touch Cash and Derivatives trading business which include Order Management Systems, Execution Systems, Post-trade booking and allocation systems, position keeping systems, Derivatives applications and batch processing. Responsibilities include managing quality of service delivered by the APS team, maintaining strong relationship with business/technology stakeholders and partners and drive continuous improvement on stability and efficiency.Responsibilities:nProvide leadership and oversight of APS processes u2022 Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives.nProvide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stabilitynCollaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projectsnLiaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and lawsnRequired SkillsnExperience managing a team, including coaching, performance and day to day engagement in the success of the teamnStrong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systemsnIndependent self-starter, highly organized and detail oriented, with a proactive approach and positive attitudenAbility to work in a fast-paced environment and drive quality results with urgencynMust be an effective communicator and negotiator with strong presentation skillnExperience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic prioritiesnCollaborates across teams, including business, technology, and risk/compliance partners u2022 Advanced knowledge of Excel and PowerPoint for the purposes of performing data analysis and creating executive level reportingnDesired SkillsnExperience with trading technologiesnDemonstrated business acumen of trading businessnProven ability to operate within a matrix environmentnCore Technology Infrastructure Organization:nStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsnExcels in working among diverse viewpoints to determine the best path forwardnExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnernCommitment to challenging the status quo and promoting positive changenParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client basenBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldnDevelops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Employees in the Support Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in a technical environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. employees in this job code must manage people. This job code is only to be used for Employees supporting Global Markets.Job Band:H4Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description:Position SummaryThe Senior Production Services Manager is responsible for delivering Application Production Services (APS) for the Equities Front Office High Touch Cash and Derivatives trading business which include Order Management Systems, Execution Systems, Post-trade booking and allocation systems, position keeping systems, Derivatives applications and batch processing. Responsibilities include managing quality of service delivered by the APS team, maintaining strong relationship with business/technology stakeholders and partners and drive continuous improvement on stability and efficiency.Responsibilities:nProvide leadership and oversight of APS processes u2022 Initiates and provides leadership, strategic/tactical direction to meet business requirements and objectives.nProvide consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stabilitynCollaborate with Front Line Units and process owners on prioritization, enhancements, and requirements for future projectsnLiaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and lawsnRequired SkillsnExperience managing a team, including coaching, performance and day to day engagement in the success of the teamnStrong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systemsnIndependent self-starter, highly organized and detail oriented, with a proactive approach and positive attitudenAbility to work in a fast-paced environment and drive quality results with urgencynMust be an effective communicator and negotiator with strong presentation skillnExperience driving creation and design of processes and solutions to achieve business goals, resolve issues/gaps, or deliver on strategic prioritiesnCollaborates across teams, including business, technology, and risk/compliance partners u2022 Advanced knowledge of Excel and PowerPoint for the purposes of performing data analysis and creating executive level reportingnDesired SkillsnExperience with trading technologiesnDemonstrated business acumen of trading businessnProven ability to operate within a matrix environmentnCore Technology Infrastructure Organization:nStrives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsnExcels in working among diverse viewpoints to determine the best path forwardnExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnernCommitment to challenging the status quo and promoting positive changenParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client basenBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldnDevelops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Employees in the Support Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in a technical environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. employees in this job code must manage people. This job code is only to be used for Employees supporting Global Markets.Shift:1st shift (United States of America)Hours Per Week:40 Learn more about this role

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