Senior Operations Processor - Lockbox Operations

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About this role:

**MEMBERS ONLY**SIGN UP NOW***. is seeking a Work Director in Lockbox Operations. You'll learn about payment processing, and the financial services industry. Lockbox is a high-volume, fast-paced, deadline driven production environment working behind the scenes with little, if any, customer contact.

As a Work Director, you will oversee the daily activities for a functional area within Lockbox Operations. You will coordinate, prioritize, and distribute daily work; monitor work in progress, adjustment staff resources as needed; coordinate training; and assist in scheduling staff to meet production deadlines. Provide production and performance feedback to site leadership. Other duties may include: opening, receiving, logging, batching, scanning, preparing and distributing incoming and/or outgoing mail, as well as, data entry and routine math calculations.

The successful Work Director will demonstrate strong attention to detail, organizational skills, ability to follow procedures, and basic computer knowledge. They have the desire and motivation to constantly improve their ability to perform each function quickly and accurately. The working environment is fun with a casual dress code in a highly secure facility.

In this role, you will:


Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements


Required Qualifications, US:


4 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:


Ability to coordinate multiple tasks and distribute complex work
Effective organizational, multi-tasking, and prioritizing skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
Quality review skills including performing Quality Audits and analysis

Leadership experience including training and providing performance feedback to staff/managers
Excellent verbal, written, and interpersonal communication skills
Ability to work in a fast-paced deadline driven environment
Strong data entry, attention to detail and accuracy skills
Basic computer knowledge
Lockbox experience


Job Expectations:


Ability to work additional hours as needed based on business needs
Schedule flexibility to work some bank holidays as needed based on business needs
Ability to lift 10 pounds


Salary:

• $23 Hourly

Work Schedule:


WORK SCHEDULE: Tuesday through Saturday, 7:00am to 3:30pm CST or until the work is completed.
Schedule flexibility required. Must be able to work bank holidays as needed by the business.


Location:


Address: 1801 Parkview Drive Shoreview, MN 55126


We Value Diversity

At **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: **MEMBERS ONLY**SIGN UP NOW***. BANK

Req Number: R-258544

Updated: Thu Mar 16 00:00:00 UTC 2023

Location: SHOREVIEW,Minnesota

Company info

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