Escrow Processor

Profile

Position Summary
The Escrow Processor manages Escrow checks and letters printed on-site at RoundPoint offices and ensures delivery via appropriate means. The Processor maintains the quality of all Tax, Insurance Claim, and Escrow Analysis disbursements. The Processor ensures accuracy of loan servicing data and drives the customer (borrower, client, payee and internal customer) experience by completing timely and accurate disbursements. The Processor communicates with tax authorities and researches tax requests received via internal and external sources.
Primary Responsibilities
Maintain disciplined attendance record to ensure fulfillment of essential check functions
Sort and match tax payments with appropriate backup(s)
Ensure Escrow disbursements are sent via tracked mail or overnighted as needed
Ensure accuracy and timeliness of tax payments
Open and distribute mail on a daily basis
Process disbursements on or before the renewal/due/penalty date
Identify and resolve tax and escrow exceptions
Prepare exception reports and resolve exception items
Research and resolve tax issues
Maintain payee headers
Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations
Display professional customer service skills; create an acceptable level of customer satisfaction.
Work with vendors to monitor escrow and non-escrow loans
Complete special and seasonal projects such as year-end reporting or acquisitions
Perform other duties as requested by Escrow & Special Loans management
Incumbent will be responsible for meeting RoundPoint’s commitment to compliance
Qualifications
Required:
Experience in a check matching/processing role
Strong organizational skills; detail- and accuracy-oriented
Strong oral and written communication skills
Problem-solving skills, identify issues and concerns and participate in solutions
Ability to set and maintain a pace to ensure all checks are mailed same-day while maintaining other responsibilities (strong multitasking skills required)
Ability to quickly identify missing information and obtain it from relevant sources
Experience communicating with tax authorities
Advanced computer skills, including Microsoft Office products
Adaptability to process and people changes
Able to understand and prioritize tasks according to urgency
Able to work in a team environment
Desired:
Bachelor’s degree
Mortgage servicing application knowledge, preferably with BKFS MSP
Thorough knowledge of federal, state regulations and investor requirements related to escrow administration
1-3 years of mortgage servicing experience
Accounting and math skills
Ability to create and analyze portfolio data reports for management
Professionalism and ability to interface with upper management
Relentless pursuit of “world class service”, both internally and externally
Ad hoc reporting and trend analysis skills
RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The employee is regularly required to talk or hear.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

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