Revenue Recovery Specialist- TForce Freight

Profile

The Revenue Recovery Specialist is responsible for assisting the Revenue Recovery Supervisor in all aspect of Revenue Recovery to achieve the departmental goals. This position resolves customer inquiries, audits and supports safety compliance, and provides Balanced Scorecard support.
Responsibilities and Duties
Receives internal and external customer requests to resolve matters on a timely basis
Maintains task log to prioritize customer requests and to ensure effective and timely resolution
Researches customer requests to determine appropriate resolutions
Responds to customers to provide appropriate resolutions, alternatives, and customer responsiveness
Analyzes BSC elements and initiates action plans to maintain or fix issues related to the balanced scorecard
Participates in business planning meetings to communicate goals and results of BSC elements
Conducts follow-up to discuss any discrepancies in planning or scheduling
Reviews staffing plans to ensure coverage and maximum revenue generation
Reviews daily Health and Safety data to ensure compliance with local and country regulations to determine compliance
Audits employees' files and contacts employees to schedule required tests or exams
Works with management to contact non-compliant employees
Knowledge and Skills
Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company
Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety
Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others
Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
Bachelor's Degree (or internationally comparable degree) - Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Job requirements

Company info

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