Virtual Operations Support Specialist I

Profile

Req ID:
66509
Job Location:
Tulsa, Oklahoma City, Houston, Dallas, Albuquerque, Denver, Kansas City, Phoenix
Tulsa
OK
Areas of Interest:
Consumer Banking
BOK Financial (BOKF),
Headquartered in Tulsa, Oklahoma, **MEMBERS ONLY**SIGN UP NOW***. (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
Bonus Type
Discretionary
Summary
You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You make the most out of every opportunity. Bring your knowledge, skills, and abilities to us as a Virtual Operations Support Specialist I. You'll be positioned for a great career!
Job Description
The Virtual Operations Support Specialist I
is a creative guide for client engagement and an entry level position for Client Support Services and Operations career path. This role is primarily responsible for ensuring employees have the necessary resources to maintain and create excellent client experiences. They will work with all client facing employees to assist in finding solutions to complex issues, exploring alternative options, and acting as an escalation point when necessary. The Virtual Operations Support Specialist I also serves to identify the banking team's training needs, as well as resource and tool updates to positively impact the client experience.
Team Culture
We're passionate about what we do, and it shows. We are client champions who find the best solutions, provide financial protection, and understand the power of digital connections. We never settle for the status quo, and we always do the right thing.
We've created a fun, safe space for our team to brainstorm, ask questions, and find solutions. Everyone is encouraged to share their ideas for positive change, no matter what role or level. There is genuine care and concern for a job well done, and we lift one another to become even better. If we can help each other achieve more, then it helps us all.
How You'll Spend Your Time
You will demonstrate expertise with all consumer products, services, policies, and procedures when providing virtual support to the branch staff. You will be asked to provide reporting for special requests.
You'll review and provide approvals for deposits, check cashing, wire transfers, limit increases, and other transactions.
You will provide value by being apprised of and anticipating the clients' needs and delivering concierge-style customer service. Your satisfaction will come from the positive outcomes that you provide as a result of your skillful problem solving and collaborative spirit across various lines of business.
You will escalate situations when appropriate and follow up and follow through with internal and external clients following standardized policies and procedures to ensure compliance and minimize risk.
You will recommend training and policy changes for areas across the Bank that have demonstrated a deficiency.
Your training never stops; you'll continue to learn by being exposed to different financial scenarios and partners across the Bank.
Education & Experience Requirements
This level of knowledge is normally acquired through completion of an Associate's degree and 2-4 years of experience in a financial institution or related experience; or equivalent combination of education and experience.
BOK Financial
is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today
and take the first step towards your next career opportunity!
If you are interested in a career with BOK Financial text BOKF to 25000 to engage with Olivia our virtual recruiting assistant.
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Please contact
with any questions.
Category
Computer User Support Specialists
Education
Associate's Degree
Experience
2 to 4 years
Job type
Full time
apply now
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