AR Credit Collections Manager

Profile

JOB SUMMARY:
The AR Credit & Collections Manager is responsible for building, leading, and coaching the AR shared services team. The AR Manager will be responsible for ongoing monitoring and assessment of the collection strategy, KPIs, and financial reconciliation of all AR Accounts and reporting results.
Skills, Traits, & Competencies:
Ability to communicate professionally and effectively with all levels of internal and external customers
Knowledge and proficiency in using credit agency reports such as D&B
Effective collections, issue resolution, deduction management, and negotiation skills
Ability to work with customers in sometimes difficult and confrontational situations
Strong affinity for controls and streamlining processes; highly detail oriented
Excellent quantitative and analytical skills
High proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point.
KEY DUTIES AND RESPONSIBILITIES:
Assist with all external and internal audits related to AR Credit and Collections
Drive the team towards achieving department service level agreements and financial goals
Ensure that invoicing and applications of receipts are completed in a timely and accurate basis.
Responsible for assessing the financial strength and stability of customers and their likelihood to satisfy their financial obligations to the company
Partner with internal departments to support strategic goals while mitigating risk in customer accounts
Handle escalated credit and collections decisioning by gathering and analyzing credit, financial, and other pertinent data to determine next steps
Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future
Provide performance metrics to reflect key measurements in the department
Manage escalation and exception processes within the shared services team
Create processes and train team to achieve department goals
Partner with team to assist with month end reconciliations and AR reserve calculations
Requirements
MINIMUM REQUIREMENTS:
Bachelors Degree in accounting or business-related field required
7 years in Accounts Receivable and Credit & Collections experience in the manufacturing industry which includes 3 years in a manager/ leadership position required
High-volume, fast-paced manufacturing experience in a multi-state operational environment required
Experience with major accounting software packages such as Microsoft Dynamics365 BC or similar accounting platform highly desired
PHYSICAL REQUIREMENTS:
Ability to occasionally lift 25 lbs
Able to sit and work at a computer for prolonged periods of time
Must be able to navigate various departments of the organizations physical premise
Benefits
Medical, Dental, Vision, and Prescription Drug Insurance on Day 1
Health and Wellness Incentives
10 Days of PTO
10 Paid Company Holidays
5 Personal Days
401(k)
Health Savings Account (H.S.A.)
Long-Term and Short-Term Disability
Life Insurance
Accidental Death & Dismemberment (AD&D)
Employee Assistance Program (EAP)
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