Operations Manager - Treasury Services Manager - Military Veterans

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At **MEMBERS ONLY**SIGN UP NOW***., we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better **MEMBERS ONLY**SIGN UP NOW***.. It all begins with outstanding talent. It all begins with you.About this role:**MEMBERS ONLY**SIGN UP NOW***. is seeking an Operations Manager to support the Treasury Services Team in the Commercial Mortgage Servicing (CMS) division. Learn more about our career areas and lines of business at wellsfargojobs.com.In this role, your day to day responsibilities will include:nManage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional areanEngage stakeholders and internal partners associated within the Operations areanWork independently on moderately complex issues and projectsnMake decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectivesnImplement process improvements and system changes/upgradesnManage allocation of people and financial resources for OperationsnManage relationships and responsibilities between onshore and offshore teams, including providing all direction, procedural training and coachingnEnsure team procedures are properly documented and updatednDisposition risk items in the Risk Control System (RCS) on portfolio of accountsnParticipate in escalation and customer complaint resolutionsnCollaborate with internal and external parties on servicing of customer's in bankruptcy and/or receivershipnManage outreach efforts for inactive or overdraft accounts within the team's portfolio of lender controlled accountsnCompile and remit monthly team metrics to senior managementnCollaborate with internal partners on bank exitsnIn this role, your management responsibilities will include:nDevelop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliancenIdentify opportunities for process improvement and risk control development and escalates issues to more experienced managementnProvide training, performance, evaluation and coaching of less experienced teamnInterpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibilitynProvide responsibility for budget and financial performancenCollaborate and influence all levels of professionals including more experienced managersnLead team to achieve objectivesnMentor and guide talent development of direct reports and assist in hiring talentnMonitor and approve of monthly Quality Check audits for team processes in order to comply with audit requirementsnParticipate as process owner in Business Process Mapping (BPM) projectsnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Required Qualifications:n4 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationn2 years of leadership experiencenDesired Qualifications:nExpert operational understanding and experience in customer service/client support servicing initiatives and strategiesnStrong leadership skillsnAbility to assess issues, make quick decisions, implement solutions, and influence changenStrong change management skillsnCustomer service focus with the ability to balance needs of clients, shareholders, and team membersnIntermediate Microsoft Office skillsn4 years of commercial real estate experiencenExcellent verbal, written, and interpersonal communication skillsnAdaptable and flexible coaching style which takes into account the needs and learning styles of a diverse teamnJob Expectations:nAbility to work additional hours as needednTravel may be required as needednnnnWe Value DiversitynnAt **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.nnEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.nnCandidates applying to job openings posted in US:u00a0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.nnCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.nnn

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