Senior Business Systems Analyst

Profile

u003cpu003eu003cstrongu003eSr. BSA – SaaS Applicationsu003c/strongu003eu003c/pu003enu003cpu003eOver the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: u003ca href=****have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.u003c/pu003enu003cpu003eu003cstrongu003eOur vision is simple:u003c/strongu003e we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- u003ca href=****$1.5 Trillion opportunityu003c/au003e by 2025 according to UBS.u003c/pu003enu003cpu003eu003cstrongu003eOur mission:u003c/strongu003e to power the world’s best companies to win in the Subscription Economy.u003c/pu003enu003cpu003eu003cstrongu003eTHE TEAM:u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eOur Information Technology (IT) team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eYOUR MISSION:u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs a member of the IT organization responding to Finance u0026amp; Procurement operations, the Sr. Business Systems Analyst will act as a business advisor to these teams on how to maximize effectiveness in the technology stack as well as offer solutions to streamline processes and gain efficiency.u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eTHE OPPORTUNITYu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThe Sr. Business Systems Analyst will have the opportunity to:u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWork with best-in-class SaaS applications, leading Technology and Software industry trendsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eGrow within a business-centric team by becoming the primary point and the liaison between Finance teams and admin/development teams; bridging requirements, solutions, and control delivery for successful impactu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide advice to implement technological choices within the architecture increasing business effectiveness and autonomy.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eOUR TECH STACK: u003c/strongu003eu003cspan style=font-weight: 400;\u003eNetSuite, Coupa Procurement and CoupaPay, Blackline, Zuora Revenue, SAP Concur, Avalarau003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL ACHIEVEu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBecome Within the first 30 days:u0026nbsp;u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will get acquainted with Zuora, your team, and cross-functional stakeholders inside and outside of IT. You will begin to build trust with them and understand the nuances of each of their teams and processes.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will review and refine your onboarding plan with your manager, clearly defining your objectives together along with the resources/support needed to make you and your team successful.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will understand how your work fits into the overall strategy and what is needed from you to positively contribute to that strategy.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will begin to familiarize yourself with our tech stack and overall environment, focusing on Procure to Pay (P2P) u0026amp; Record to Report (R2R) processes and applications.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will understand your team’s responsibilities and their current priorities.u003c/spanu003eu003c/liu003enu003c/ulu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWithin the first 90 days:u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will continue building on all of the above.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will create a plan for how you will contribute to our overall strategy and success.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will actively gain a strong understanding of your applications, product backlog, current bugs and pain points. You will use that understanding to define and refine a roadmap for new features and functionality.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will become the primary point of contact and liaison between business teams and development teams. You will be regularly communicating with your stakeholders to ensure alignment.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will start driving improvements to our systems:u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLead business requirements gathering processes for system enhancementsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAnalyze requirements; perform fit-gap analysisu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eUnderstand and influence business process gaps via problem framing and applications solutioningu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProduce user stories, acceptance criteria, functional designs, specifications, prototypes, and proofs-of-concept for new and enhanced functionalityu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eConduct Solution Reviews with project teams prior to design and development activities and ensure solution aligned with business requirementsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAdvise on potential positive and negative implications of decisionsu003c/spanu003eu003c/liu003enu003c/ulu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will troubleshoot and identify root causes for application issues; serve as tier 2-3 application support; Own and foster collaboration with System Administrators to resolve application defects and assemble IT teams to identify and lead system improvement opportunities to better serve business processesu0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBy 6-9 months:u0026nbsp;u003c/spanu003eu003c/liu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will continue building on all of the above.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will fully support Procurement, AP, and Finance teams for key month-end processes.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will have an in-depth understanding of your P2P and R2R Applications domain.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou will have successfully completed several projects/sprints that deliver measurable business value.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou have established yourself as a trusted advisor among your stakeholders. You have built strong relationships that you leverage to enable mutual success.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou are actively evolving our systems and/or processes to a desired future state by maintaining an understanding of how current processes impact business operations; mapping current state against future state processes; identifying value gaps and opportunities for process enhancements or efficiencies; defining the impact of requirements on upstream and downstream solution components; providing recommendations to management on how to integrate requirements with current systems and business processesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eYou stay abreast of new product enhancements and regularly adopt the relevant features in our instances.u003c/spanu003eu003c/liu003enu003c/ulu003enu003c/ulu003enu003cpu003eu003cstrongu003eWHAT YOU’LL NEED TO BE SUCCESSFULu003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eBachelor’s Degree in a Finance, IT, or related disciplineu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003e5 years’ experience within a global Finance, Accounting, or Procurement SaaS environmentu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProject experience using SaaS applications, included but not limited to NetSuite, Coupa, and Zuora Revenueu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eHands-on experience with configuring system and troubleshooting issuesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience with multiple software delivery lifecycle methodologies such as Waterfall and Agile (JIRA experience preferred)u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience performing detailed gap analysis, and preparing as-is u0026amp; to-be process documentationu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience preparing end-user documentation and conducting end-user trainingu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExperience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutionsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to work on complex issues where analysis of situations or data requires an in-depth evaluation and may require collaboration across multiple functional/technical teamsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communicationsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSelf-directed and proactive with ability to multi-task and take ownership of worku003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eUnderstanding of Accounting Close Processu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSome experience supervising and/or mentoring is desirableu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cbru003eBenefits*u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eCompetitive compensation, company equity, and retirement programsu003c/liu003enu003cliu003eMedical, dental and vision insuranceu003c/liu003enu003cliu003ePaid holidays and “wellness” days and company wide winter breaku003c/liu003enu003cliu003eGenerous, flexible time offu003c/liu003enu003cliu003e6 months fully paid parental leaveu003c/liu003enu003cliu003eLearning u0026amp; Development stipendu003c/liu003enu003cliu003eOpportunities to volunteer and give back, including charitable donation matchu003c/liu003enu003cliu003eFree resources and support for your mental wellbeingu003c/liu003enu003c/ulu003enu003cpu003eu003cemu003e*Specific benefits offerings may vary by country u003c/emu003eu003c/pu003enu003cpu003eu003cstrongu003eAbout Zuora u003c/strongu003eu003c/pu003enu003cpu003eAs the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.u003c/pu003enu003cpu003eThrough our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.u003c/pu003enu003cpu003eu003cstrongu003e“ZEO” Cultureu003c/strongu003eu003c/pu003enu003cpu003eAt Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.u003c/pu003enu003cpu003eTo learn more visit u003ca href=****is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/pu003enu003cpu003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/pu003enu003cpu003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to ****3c/pu003e}

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