Location
Naperville, IL, United States
Posted on
May 27, 2023
Profile
u003ch4u003eu003cbu003ePNC Externalu003c/bu003eu003c/h4u003eu003cbru003eu003cbru003eu003cbru003e u003cbru003eTo apply for this position please u003cbu003eCLICK HEREu003c/bu003enu003cbru003eu003cbru003eu003cbu003eJob Profileu003c/bu003eu003cbru003eu003cbru003eu003cbu003ePosition Overviewu003c/bu003eAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch Banker Universal, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Naperville, Illinois at the Naperville Crossings 95th St branch.u003cpu003eu003cbu003eJob Descriptionu003c/bu003eu003c/pu003eu003culu003enu003cliu003eAcquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.u003c/liu003enu003cliu003eDrives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.u003c/liu003enu003cliu003eCreates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.u003c/liu003enu003cliu003eApplies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.u003c/liu003enu003cliu003eManages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.u003c/liu003enu003c/ulu003eu003cpu003ePNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:u003c/pu003eu003culu003enu003cliu003enu003cbu003eCustomer Focusedu003c/bu003e - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.u003c/liu003enu003cliu003enu003cbu003eManaging Risku003c/bu003e - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.u003c/liu003enu003c/ulu003eu003cpu003eTo learn more about this opportunity, please watch this video.u003c/pu003eu003cbu003eCompetenciesu003c/bu003eBanking Products - Knowledge of and ability to provide products and services available through the retail banking branch.Digital Awareness - Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management - Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Prospecting. - Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.Retail Lending - Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies.Selling. - Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.Understanding Customer Needs - Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.u003cbu003eWork Experienceu003c/bu003eRoles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1 years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.u003cbu003eEducationu003c/bu003eNo Degreeu003cpu003eu003cbu003eAdditional Job Descriptionu003c/bu003eu003c/pu003eu003cpu003eu003cbu003eBenefitsu003c/bu003eu003c/pu003eu003cpu003ePNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com u0026gt; New to PNC.u003c/pu003eu003cpu003eu003cbu003eDisability Accommodations Statement:u003c/bu003eu003c/pu003eu003cpu003eu003cbru003eThe PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please **** and select Option 4: Recruiting or contact us via email at ****. u003c/pu003eu003cpu003eThe Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.u003c/pu003eu003cpu003eu003cbu003eEqual Employment Opportunity (EEO):u003c/bu003eu003c/pu003eu003cpu003eu003cbru003ePNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.u003c/pu003eu003cpu003eu003cbu003eCalifornia Residents u003c/bu003eu003c/pu003eu003cpu003eRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.u003c/pu003e
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