VP Mortgage Operations

Profile

u003cpu003eChevron Federal Credit Union is one of the top-run credit unions in the country u0026ndash; and one of the largest, with $4 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:u003c/pu003enu003culu003enu003cliu003eBonus/incentives for all regular employeesu003c/liu003enu003cliu003e401(k) with 8% company contributionu003c/liu003enu003cliu003eMedical, dental, and vision insurance for employees and dependents paid at 80%u003c/liu003enu003cliu003ePTO and paid sabbaticalsu003c/liu003enu003cliu003eTuition reimbursementu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eGENERAL SUMMARYu003c/strongu003e:u0026nbsp;Lead mortgage lending operation teams: underwriting, processing and funding/closing. Create work flow that enables exceptional member experience, maximizes efficiencies, and maintains the Credit Unionu0026rsquo;s risk tolerance. Ensure department adheres to all lending policies and procedures, and all state and federal laws and regulations. Achieve department objectives of efficiency, productivity, and compliance, while developing a culture of team work and engagement.u003c/pu003enu003culu003enu003cliu003eDirect all stages of loan requests from submission to closing. Manage the flow of applications with a lens of continuous improvement. Manage all production and member satisfaction key metrics to ensure they are on target with CU objectives.u003c/liu003enu003cliu003eLead and engage managers/supervisors/team members of underwriting, processing and closing units to drive a culture of teamwork, operational excellence, and member service. Create and manage a staffing model that can address seasonal and unexpected volume change.u003c/liu003enu003cliu003eCreate accurate and timely reporting to ensure Senior Leadership has transparency into lending operations. Responsible for timely and accurate reporting for all government requirements such as HMDA.u003c/liu003enu003cliu003eStay abreast of all industry changes and trends. Update and implement guidelines, policies and procedures to adhere to and comply with all regulations, lending laws and secondary market. Evaluate new tools and systems to enhance operational processes.u003c/liu003enu003cliu003eResponsible to ensure all documentation and training materials for processing, underwriting and closing guidelines, policies and procedures, and lending systems are prepared and updated in a timely manner.u0026nbsp; Ensure that subject matter experts are involved in the development of training materials.u0026nbsp; Assure staff is trained and has access to these materials.u003c/liu003enu003cliu003eOther duties as assignedu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eQUALIFICATION REQUIREMENTS: u003c/strongu003eu003cemu003eReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/emu003eu003c/pu003enu003cpu003eu003cstrongu003eEDUCATION AND EXPERIENCE:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eMinimum of 3-5 years in mortgage lending leadership, preferably in underwriting, processing and closing.u003c/liu003enu003cliu003eBachelor Degree andu0026nbsp; combined experience in various disciplines of conventional, government and portfolio mortgage lending including origination, underwriting, processing, closing, secondary market and quality control. u0026nbsp;Equivalent combination of education and experience may substitute for stated qualificationu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eKNOWLEDGE and SKILLS:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAbility to analyze and interpret data and extract themes and opportunities; ability to effectively communicate these findings verbally and in writing.u003c/liu003enu003cliu003eAbility to verbalize and write reports, business correspondence, email, and procedures using correct spelling, grammar; ability to speak and write clearly, tactfully, and professionally.u003c/liu003enu003cliu003eProficient in the use of basic applications in a Windows-based environment, including Outlook, Word and Excel.u003c/liu003enu003cliu003eHigh degree of competence with Loan Origination Systems, including the ability to quickly learn new systems and programs and to assess and evaluate potential new toolsu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePERSONAL ATTRIBUTES and APTITUDES:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eA passion for customer experience.u003c/liu003enu003cliu003eImpeccably high integrity.u003c/liu003enu003cliu003eWillingness to take responsibility for his/her actions and respond promptly.u003c/liu003enu003cliu003eAbility to learn quickly and adapt to change; ability to quickly learn specialized applications.u003c/liu003enu003cliu003eAbility to effectively communicate with people at all levels. Ability to present information and respond to questions fromu003c/liu003enu003cliu003eSenior Leadership, Board of Directors and members.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePHYSICAL DEMANDS:u0026nbsp; u003c/strongu003eu003cemu003eReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u003c/emu003eu003c/pu003enu003culu003enu003cliu003eWork involves extensive use of computers, up to eight hours per day. Appropriate visual and dexterity abilities are required.u003c/liu003enu003cliu003eMust be able to speak on the telephone.u003c/liu003enu003c/ulu003enu003cpu003eu003cemu003eWe welcome all qualified applicants and pride ourselves on our diversity. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.u003c/emu003eu003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:604b85b9-c229-47a8-8319-5b9130e7bd81,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-09-18T17:18:34.358Z,InternalPostedDate:null},{JobBoardId:65f2b935-3cc9-4580-9897-1e036cf31cd3,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-09-18T17:18:34.358Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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