Patient Financial Counselor

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The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Financial Counselors.
Responsibilities will include, but are not limited to:
Provide financial counseling and follow up on account balances.
Work with Patient Responsibility Pricer software to obtain procedure pre-payments.
Answer patient account billing questions both by telephone and face to face.
Reviewing upcoming appointment schedule for patient balances and counsel patients as needed.
Monitor accounts receivable working in conjunction with the billing office; maintain assigned accounts to within acceptable aging limits.
Maintaining a working knowledge of third-party payment procedures.
Establishing payment plans according to Clinic Financial Policy.
Contacting patients not meeting payment guidelines and resolving issues.
Preparing accounts for turn over to an outside collection agency.
Identify drug assistance programs patients may qualify for (when applicable).
Assisting patients as needed with completing Statement of Financial Consideration.
Maintaining an organized documentation of the work on patient accounts.
Researching and maintaining a working knowledge of patient financial assistance programs and assisting patient with application for funding.
Requirements:
Successful candidate must have strong customer service skills
Previous experience with medical insurance billing
Accounts collection
Comfortable with use of Microsoft office products and other web-based programs
We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program.
PCI is E.O.E.
Pre-employment drug screen and background check required.
PCI is a tobacco free workplace.
Will be subject to PCI’s vaccination and testing policy.

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