Junior Security and Fraud Prevention Analyst

Profile

Job Summary
IBKR is looking for a Client Operations - Junior Security and Fraud Prevention Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service.
Your Responsibilities:
Proactive handling of client exceptional inquiries via call backs - verbal and video client verification.
Handling escalations of client inquiries pertaining to IBKR’s security system via tickets.
Problem management with focus on security protocols and practices.
Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
Proactive tracking of fraud cases and trends realized.
Creation of on-the-job training and fraud awareness material.
Qualifications and Experience:
2 years' experience in an information or fraud prevention role.
BSc in STEM areas (Science, Technology, Engineering and Mathematics).
Proficient in Windows and/or macOS computer systems and basic office applications.
Maintain up-to-date knowledge of the security industry as it relates to IBKR including:
Social engineering
Fraud Schemes
Mobile Security
Information Security
Languages: Fluency in English. Any additional language is a plus.
Required Skills:
Analytical approach to problem solving.
Organized, practical, good attention to detail.
Excellent communication (spoken and written) and interpersonal skills.
Ability to engage and maintain a conversation with clients.
Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist.
Ability to learn and adapt to new information and technology platforms.
Navigating multiple computer applications while interacting with clients.
Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with competitive company match
Excellent health and welfare benefits including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with sit/stand desks and multi-monitor setups
#LI-NB1
Company Overview
Interactive Brokers (IBKR), a subsidiary of publicly-traded **MEMBERS ONLY**SIGN UP NOW***., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE
to view a short video with a few words from current Interactive Brokers employees.
(If the
hyperlink
is not active, copy and paste the following URL in your browser: ****For more information, please visit ****North America Agency recruiters interested in working with us can apply HERE.

Company info

Sign Up Now - FinancialServicesCrossing.com