Analyst - Allocate Cash Debt Collect PH

Profile

, Philippines

Job Family Group:

Finance

Worker Type:

Regular

Posting Start Date:

December 14, 2021

Business unit:

Finance

Experience Level:

Early Careers

Job Description:

Purpose & Accountabilities :

•Responsible for performing debt collection activities for Shell operating units under Finance Operations

•Responsible for ensuring that customer debts are collected in line with contracted payment terms

•Adhere to the escalation process in carrying out the debt collection activities

•Responsible for managing release of credit blocked orders

•Maintain and foster good working relationships with Sales and other business partners

•Perform dispute initiation and monitoring of resolution in accordance with the defined SLA

•Handle customer queries related to their scope of activities

•Perform accounts reconciliation and cash allocation activities

•Coordinate with the business on account reviews on assigned portfolios

•Investigate payment discrepancies and root cause of non-payments. Coordinate with customers and Sales to improve customers payment behavior.

•Negotiate and recommend refinancing of overdue debts

•Recommend for credit line increase/decrease/revocation

•Handle complex accounts and knows the in/out of the process

•Contribute ideas on process improvement

•Show willingness to accept responsibilities assigned and in fact displays eagerness to succeed

•Provide support to the Debt Collection Supervisor

•This role will have an exposure to business leaders and third-party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with

the customers to discuss a range of issues but still

maintain a solid relationship wherever possible.

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Dimensions: Debt collection and cash allocation activities for Commercial Fuels business for Philippines

Qualifications

•Degree Finance/Business/Marketing/Accounting course

•With 1-2 years relevant work experience

•Experience in performing call outs and other collection efforts would be an advantage

•Strong problem-solving skills

•Attention to details

•Excellent interpersonal and communication skills

•Team player

Key Competencies

•Apply Strategic Credit Focus : Awareness

•Collect Customer Debt : Skill

•Manage Bad Debt : Awareness

•Advise and Support Business Decisions : Awareness

•Champions Customer and Stakeholder Focus : Knowledge

•Demonstrates Courage : Knowledge

•Delivers Results : Knowledge

•Builds Shared Vision : Awareness

•Process Improvement : Awareness

•Team working : Knowledge

•Communicate and Persuade : Skill

•Use Computer and Communication System : Knowledge

•Business Partnering / Relationships Building /

Stakeholder Management : Knowledge

Additional Information : To report on Saturday once in a while (2x/quarter)

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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