Revenue Services Specialist I - Military Veterans

Profile

u003cbu003e More than a career - a chance to make a difference in people's lives. u003c/bu003eu003cbru003eu003cbru003eBuild an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.u003cbru003eu003cbru003eu003cbu003eu003cbu003ePosition Summary:u003c/bu003eu003c/bu003eu003cbru003eThis position is responsible for executing billing, payment processing and accounts receivable management job tasks for Duke Energy's utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX financial controls. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution and Customer Service Support. Job tasks for individual performers may vary.u003cbru003eu003cbru003eu003cbu003eu003cbu003eResponsibilities:u003c/bu003eu003c/bu003eu003cbru003ePerforms accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts.u003cbru003eu003culu003enu003cliu003eDevelops basic knowledge of SAP and revenue services processes *Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios.u003cbru003enu003c/liu003enu003cliu003eResolves usage, billing issues and other situations that will prevent an accurate bill from being rendered to a mass market customer.u003cbru003enu003c/liu003enu003cliu003eResolvespre-bill and post-bill exception/problems that prevent accounts from billing for basic residential and small Cu0026amp;I rate schedules.u003cbru003enu003c/liu003enu003cliu003eResolves and completes future dated orders * Monitors delinquent accounts to collect or take appropriate action to limit financial exposure.u003cbru003enu003c/liu003enu003cliu003eReviews, monitors, and takes immediate action to acquire security deposits for mass market accounts.u003cbru003enu003c/liu003enu003cliu003eProcesses accelerated delinquency notification and non-pay disconnect action for customers with returned checks/drafts.u003cbru003enu003c/liu003enu003cliu003eActs on 30/60/90 arrears reports for this customers segment, including contact with external customers and internal stakeholders.u003cbru003enu003c/liu003enu003c/ulu003eu003cbru003ePerforms account maintenance activities for mass market residential and commercial accounts to ensure compliance with company policy, state and federal regulations.u003cbru003eu003culu003enu003cliu003eAt the customer account level, monitors and administers programs mandated by state regulators.u003cbru003enu003c/liu003enu003cliu003ePerforms account updates for regulatory programs such as the life support program, the third-party notification program, the medical alert/ medical essential/medical certificate programs, the Supplemental Security Income (SSI) program, etc.u003cbru003enu003c/liu003enu003cliu003eProcesses the residential deposit guarantee deposit contracts.u003cbru003enu003c/liu003enu003cliu003eProcesses customer-requested fraud packets and investigates disputed final bill transfers.u003cbru003enu003c/liu003enu003cliu003eProcesses notarized customer ID forms provided by customers.u003cbru003enu003c/liu003enu003cliu003ePerforms account updates for tax jurisdiction changesu003cbru003enu003c/liu003enu003cliu003eReviews and corrects budget bill accounts with extraordinarily high/low deferred balancesu003cbru003enu003c/liu003enu003cliu003eProcesses customer requests to change rates due to changing heating systemsu003cbru003enu003c/liu003enu003cliu003eProvides required utility information to HUD or apartment complexes.u003cbru003enu003c/liu003enu003cliu003eProcess requests for auto landlord revert to owner programsu003cbru003enu003c/liu003enu003cliu003eManages Fair and Accurate Credit Transactions Act (FACTA) compliance by reviewing specific transactions relating to a customer's personal identifiable information to ensure that the account holder is a verified legal entity, and that their personal information is held confidential. Reports issues to supervision.u003cbru003enu003c/liu003enu003cliu003eUpdates customer records and files in FileNet to meet record retention requirements.u003cbru003enu003c/liu003enu003cliu003ePerforms invoice review for third party service providers. Verifies payment transitions on collection agency invoices.u003cbru003enu003c/liu003enu003cliu003eProvides vendor and collection agency support, including investigation of disputed charges.u003cbru003enu003c/liu003enu003c/ulu003eu003cbru003ePerforms tasks to comply with internal financial, operational and SOX controls for mass market customer segment.u003cbru003eu003culu003enu003cliu003ePerforms monitoring of SOX compliance reports including excessive dayaging reports (which vary across jurisdictions) for active and inactive accounts. Takes the appropriate follow-up action.u003cbru003enu003c/liu003enu003cliu003ePerforms monitoring of Customer Contact Operations and Distribution performer transactions related to DNP suspensions and uncollected obligations (deposits, final bills, charge-offs, etc.) to ensure effective collections and management of delinquent and high-risk utility accounts.u003cbru003enu003c/liu003enu003cliu003eReviews and act as necessary on internal control reports such as the refund check report, the undeliverable refund check report and the stop payment report.u003cbru003enu003c/liu003enu003cliu003eReviews and monitor all other compliance reports to ensure adherence to Revenue Services business controls.u003cbru003enu003c/liu003enu003cliu003eRuns monthly reports and resolves issues to ensure all mass market accounts are billingu003cbru003enu003c/liu003enu003c/ulu003eu003cbru003eInteracts with internal stakeholders to respond to inquiries and handle escalated complaints for mass market residential and commercial accounts.u003cbru003eu003culu003enu003cliu003eReceives and processes incoming customer requests, correspondence.u003cbru003enu003c/liu003enu003cliu003eHandles follow-up on BPEMs, Payment Research generated by the SAP and by other departments for mass market customers.u003cbru003enu003c/liu003enu003cliu003eAnalyzes, completes, and processes internal and external customer requests in a timely manner, including but not limited to billing adjustments, annexation notifications, landlord agreement contracts, collection agency requests, assistance agency requests, and duplicate bill requests.u003cbru003enu003c/liu003enu003cliu003ePrepares and send files to service provider to generate large print and Braille bills.u003cbru003enu003c/liu003enu003cliu003eSupports internal stakeholders, including Contact Center Operations, Consumer Affairs and Distribution, Metering Services and provides answers to questions and inquiries.u003cbru003enu003c/liu003enu003cliu003eHandles both inbound and outbound customer calls to resolve customer issues.u003cbru003enu003c/liu003enu003cliu003eRemains up to date on changes in procedures as they relate to Revenue Services as well as company policies, practices, and governing regulations to ensure customer needs are met with the highest quality.u003cbru003enu003c/liu003enu003c/ulu003eu003cbru003ePerform other duties as assignedu003cbru003eu003cbru003eu003cbu003eu003cbu003eRequired/Basic Qualificationsu003c/bu003eu003c/bu003eu003culu003enu003cliu003eAssociate degreeu003cbru003enu003c/liu003enu003cliu003eIn lieu of Associate degree, High School/GED, and 2 years minimum related work experienceu003cbru003enu003c/liu003enu003c/ulu003eu003cbru003eu003cbu003eu003cbu003eAdditional Preferred Qualificationsu003c/bu003eu003c/bu003eu003culu003enu003cliu003eWorking knowledge of Microsoft Office Products (Outlook, Excel, Word, PowerPoint)u003cbru003enu003c/liu003enu003cliu003eWorking knowledge of SAPu003cbru003enu003c/liu003enu003cliu003eWorking knowledge of the applicable utility commission rules and regulationsu003cbru003enu003c/liu003enu003cliu003eAbility to provide quality service to internal and external customersu003cbru003enu003c/liu003enu003cliu003eDemonstrated ability to work safely and knowledgeable of the company's safety requirements and regulationsu003cbru003enu003c/liu003enu003cliu003eAbility to analyze and compare data to ensure accuracyu003cbru003enu003c/liu003enu003cliu003eDemonstrated problem solving skillsu003cbru003enu003c/liu003enu003cliu003eWritten and oral communication skillsu003cbru003enu003c/liu003enu003cliu003eAbility to effectively research/investigate information needed and exercise good judgment in making decisionsu003cbru003enu003c/liu003enu003cliu003ePossess time management and personal organizational skillsu003cbru003enu003c/liu003enu003cliu003eAbility to give and receive positive and constructive feedbacku003cbru003enu003c/liu003enu003cliu003eFlexibility to accept and adjust to short timelines and operate with minimal supervisionu003cbru003enu003c/liu003enu003cliu003eUnderstanding of the confidential nature of information encountered while performing duties and the ability to treat it accordinglyu003cbru003enu003c/liu003enu003cliu003eAbility to sit for long periods for certain job functionsu003cbru003enu003c/liu003enu003cliu003eAbility to stand for long periods for certain job functionsu003cbru003enu003c/liu003enu003cliu003eAbility to lift mail trays, push mail carts, and large recycling bins for certain job functionsu003cbru003enu003c/liu003enu003cliu003eAbility to apply SAP knowledge to work items escalated by call center specialistsu003cbru003enu003c/liu003enu003c/ulu003eu003cbru003eu003cbu003eWorking Conditionsu003c/bu003eu003culu003eu003cliu003eOnsite Mobility Classification - Work will be performed at a designated company facility.u003cbru003enu003c/liu003eu003c/ulu003eu003cbru003eu003cbu003eu003cbu003eTravel Requirementsu003c/bu003eu003c/bu003eu003cbru003eNot requiredu003cbru003eu003cbru003eu003cbu003e Relocation Assistance Provided (as applicable) u003c/bu003eNou003cbru003eu003cbru003eu003cbu003e Represented/Union Position u003c/bu003eNou003cbru003eu003cbru003eu003cbu003e Visa Sponsored Position u003c/bu003eNou003cbru003eu003cbru003eu003cbu003e u003cbu003ePosting Expiration Dateu003c/bu003e u003c/bu003eu003cbru003eFriday, June 2, 2023u003cbru003e All job postings expire at 12:01 AM on the posting expiration date.u003cbru003eu003cbru003eu003cbu003e Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. u003c/bu003eu003cbru003e Privacyu003cbru003eu003cbru003eDo Not Sell My Personal Information (CA)u003cbru003eu003cbru003eTerms of Useu003cbru003eu003cbru003eAccessibility

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