Forum Analyst

Profile

Job Description
Interactive Brokers Group is seeking a Forum Analyst to review and respond to inquiries on our IBKR forum. The ideal candidate will be expected to work in a fast-paced, dynamic and demanding environment. This role also includes engaging our clients through our social media channels. The candidate will also focus on improving the firm’s image and reputation on social media.
Core Responsibilities
Monitor and respond to inquiries on the IBKR Forum and other social media channels
Interact with users and respond to messages, inquiries and comments
Write requirements to enhance the IBKR forum
Liaison with other groups within the firm to solve complex issues
Gather feedback from clients to improve operations and functionality shortcomings
Review analytics and create reports on key metrics
Qualifications
Bachelor's degree in Finance, Economics or Marketing
Understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income
Strong verbal and written communication skills
Problem solver, attention to detail, fast learner, and team player
Analytical, self-motivated and directed
Proficient experience using Microsoft Office suite products, JIRA and Confluence
Registrations: FINRA Series 7, 63 or ability to obtain licenses
Company Benefits & Perks:
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with a competitive company match
Excellent health and welfare benefits, including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events, including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with multi-monitor setups
Company Overview
Interactive Brokers LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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Company info

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